Administrator

Overview

Are you organised with a keen eye for detail? Do you enjoy providing great customer service?

We are recruiting a dedicated Administrator to work within a busy and established team of 10. This role centres around business-to-business communications, working with a ticketed helpdesk set up to ensure customer queries are dealt with smoothly.

This role comes with full training in the role and a supportive team environment. Hours of work - 10 am - 6pm.

Day to Day

• Liaising with business-to-business customers, following initial sale of product
• Responding to queries over delivery times / days, clarifying information, providing photographic images, additional detail etc
• Meeting daily / weekly response times, working to set Service Level Agreements, entering all information and data correctly into the CRM
• Ensuring compliance and adhering to relevant policies / regulations
• Using MS Word or Excel daily

We would love to see

• An ability to work in a busy and fast paced environment - ideally with a background of 1 year in an office
• Strong accuracy and attention to detail
• Positive approach to customer service, ability to work to deadlines
• Proactive approach

And for you

• 6% employer contribution
• Vouchers / bonuses
• Recognition awards
• 25 days holiday
• Super role in well reputed employer.
• INDO