Administrator

Who we are

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We're open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

What we're looking for

This is an exciting opportunity to join a fast paced and growing organisation.

We're looking for an Administrator for our Gloucestershire Service.

Responsibilities

As an Administrator you will handle telephone, email and in person enquiries with empathy, accuracy and professionalism. You will act as the consistent point of contact for ongoing queries relating to new referrals, appointment bookings, or service processes. Maintaining accurate and timely records on the case management system is extremely important to this role. You will identify risks during referral screening and day to day contact, escalating concerns in line with Safeguarding policies. Assisting in other areas of administration including prescriptions and invoicing will be expected when the service requires this.

Qualifications

We are looking for someone who has a passion for working with people affected by substance misuse or other vulnerabilities. You should have confident communication and interpersonal skills, able to build rapport quickly with diverse groups. In addition to this, strong IT skills are essential. It would be desirable if you understand safeguarding principles and have experience handling sensitive information.

Benefits

We're looking for individuals with compassion, good communication skills and the ability to stay calm under pressure. This is not just a job - you'll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

Extras

If you're someone who is a good listener, stays curious, and wants to make a difference, we'd love to hear from you.

Deadline: 12th May at midnight

Salary: £23,821.00 to £25,900.00 per annum, dependent on experience

Vacancy type: Permanent

Working hours: 37.5 hours, 9am-5pm Monday-Friday

Our Senior Administrator is happy to talk through this role, what a typical day might look like, development opportunities, and Via's national network. You can reach Piper Holmes at