Administrator

We're seeking a highly organised and detail driven Laboratory Administrator to support the smooth and efficient operation of our SOS Oil Laboratory. Reporting to the Mechanical Fluid Analysis Lead, you will play a key role in ensuring accurate data entry, timely customer support, and seamless administrative coordination across the laboratory team.

This role is ideal for someone who thrives in a fast paced environment, enjoys problem solving, and takes pride in delivering high quality work that supports broader business objectives.

What you'll do:

• Accurately enter all oil analysis sample data into CAT SOS within required timeframes (95% accuracy, 24 hour turnaround).
• Respond promptly to customer enquiries via Zendesk and phone, ensuring high quality service.
• Process SAP orders, VIMs and related purchasing tasks to support uninterrupted laboratory operations.
• Provide high level administrative support to the Laboratory Operations Manager and broader lab team.
• Assist the Laboratory Business Development Specialist, Laboratory Supervisor, Interpretation Team and Marketing with required information and coordination.
• Maintain compliance with WesTrac policies, procedures, quality guidelines and safety requirements.
• Identify opportunities for process improvements and action approved changes through the CI system.
• Provide training and guidance to customers on correct oil sampling procedures to improve data quality and customer satisfaction.

Skills and Experience:

• Certificate III in Business Administration desirable (not essential).
• Minimum 3 years' experience in a customer service or administrative role.
• Strong communication skills - written, verbal and interpersonal.
• High attention to detail with proven accuracy in data entry.
• Intermediate computer literacy (MS Office, SAP, internet based systems).
• Excellent time management and organisational skills with the ability to manage multiple priorities.
• Ability to work both autonomously and collaboratively within a team.
• Experience in a Caterpillar dealership or with WesTrac systems desirable.
• Exposure to quality assurance or audit control processes advantageous.

Our Benefits inclusive of but not limited to:

• Financial Benefits- Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness- Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career- Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award winning WesTrac Institute.
• Employee Referral Program- Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks- Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.