Administrator

Dene St, Silksworth, Sunderland SR3 1EB, UK

Posted Wednesday 4 March 2026 at 01:00 Expires Saturday 21 March 2026 at 00:59

For almost 70 years, Abbeyfield Living Society has been a leading provider of housing and care for older people across England. We're dedicated to exceptional care, and we know it starts with an exceptional team.
Our work is guided by five core values -Care, Compassion, Community, Integrity and Excellence - and we are proud of the difference our teams make every day in the lives of residents, colleagues and local communities.

Role: Administrator
Location: Sunderland SR3 1EB
Hours: 20 hours - Monday to Friday week 1 9am till 1pm week 2 1pm to 5pm
Pay Rate: £12.50

This is a brilliant opportunity for people who would be interested in joining our organisation, to support our Independent Living property.

The Role

• You have the important role of managing administrative systems and processes to the highest standard to help our Home Manager and the team run the service both safely and effectively.
• You'll manage scheduled administration duties alongside responding to ad-hoc requests from residents, visitors, care home employees and Abbeyfield employees from other locations. You maintain and manage accurate records in relation to the management of the home relating to finance, residents and employees.
• As the face and voice of the home you welcome and assist visitors, residents and employees, providing a welcoming reception service both face to face and over the phone, either dealing with queries yourself, or directing them to the relevant person.
• You'll support your colleagues by providing an office function, covering responding to telephone calls, emails, faxes and correspondence, processing incoming and outgoing mail, photocopying and printing, filing and archiving, taking notes and producing minutes and responding to request for information.
• To enable your colleagues to work effectively and professionally, you maintain adequate supplies of stationery, forms, promotional literature, uniforms and badges and assist with the co-ordination of repairs and maintenance.

About You

• If you have strong administration skills, this job gives you the opportunity to use these strengths on a daily basis for a bigger purpose - to keep residents safe and happy.
• You must be experienced in administrative roles, and be familiar with office procedures and systems. You'll also be highly organised, and able to work using your own initiative and unsupervised.
• Computer literate with a working knowledge of Word, Excel and e mail, you must also be able to demonstrate strong numeracy and literacy skills, and be able to communicate and interact well with a wide range of people in varied situations.

Why Join Abbeyfield?

We're committed to recognising and rewarding our team members. Working with us comes with a range of benefits, including:

• Up to 31 days paid leave pro rata, including bank/public holidays
• Work overtime? With Dayforce Wallet, access your extra pay instantly, no waiting until payday.
• Claim back healthcare expenses with Medicash
• Life Assurance
• Pay progression within role based on skills and contribution
• Learning and career development opportunities
• Company pension
• Discounted gym membership
• Striving for independent accreditation as a menopause friendly organisation
• Opportunity to obtain Blue Light Card discounts

Please note this role will require eligibility to work in the UK, two satisfactory employment references and a basic DBS check, the cost of which will be met by Abbeyfield. You may be asked to provide details regarding convictions; failure to disclose convictions may result in an offer of employment being revoked.

We reserve the right to close this vacancy early if we receive a sufficient number of applications. We encourage interested candidates to apply as soon as possible.

Dene St, Silksworth, Sunderland SR3 1EB, UK