Administrator

Contract:

Permanent

Willows Care Home is a friendly, modern nursing home in a residential area of Romford, providing person-centred nursing, dementia, palliative and short-term care. The home combines comprehensive facilities with a warm, homely atmosphere to ensure comfort, dignity and compassionate support for all residents.

Be the friendly face that keeps everything running smoothly become our Administrator at Willows Care Home!At Willows Care Home, we know that running a great care home starts with a well-organised, professional team behind the scenes. As our Administrator, you'll work closely with the Home Manager and senior team to ensure the home runs efficiently, while being a welcoming and reassuring presence for residents, families, and visitors.Role: AdministratorLocation: Willows Care Home, 229 London Road, Romford, Essex, RM7 9BQSalary: £27,040 per annumHours: 40 hours per week, Monday to Friday, 8.30am to 5.00pmIn this essential role, you'll lead the front-of-house operations, acting as the first point of contact for visitors and phone enquiries. You'll also coordinate with internal teams, external agencies, and partner organisations to support resident admissions and day-to-day running all with a warm, professional approach.What you'll be doing:

• Greeting visitors, families, professionals, and suppliers with a friendly, professional manner
• Managing incoming calls and emails with confidence and care
• Supporting the Home Manager and senior team with vital administrative duties
• Liaising with the finance, HR, marketing teams, and external partners like GPs, hospitals, and social services
• Conducting show-arounds for prospective residents and supporting the admissions process
• Logging enquiries and ensuring timely follow-up with potential residents and families
• Maintaining accurate electronic records and documentation
• Helping the administration team keep internal communications and systems running smoothly

What you'll bring:

• Excellent communication and interpersonal skills both face-to-face and on the phone
• A warm, approachable, and professional attitude
• Strong organisational skills with great attention to detail
• Confidence using multiple IT systems and office software
• Experience working in a busy administrative or front-of-house role
• The ability to multitask and stay calm under pressure

Why join Canford Healthcare?We're a family-run care provider with values that truly matter: Care, Family, Honesty, and Commitment. You'll join a supportive, collaborative team where every person is valued and encouraged to do their best work in a positive environment.Ready to be the friendly face that makes a difference?Apply now and become our new Administrator.