Administrator 1

Administrator 1
Location Abbey Wood Stoke Gifford - Bristol BS34 8JH
Contract 6 months 15th Sep - 31st Mar 2026Mon - Fri 8:00 - 04:30

Job Description:
Team Leader - OFS West areaWe have a requirement for an OFS Team Leader based in Bristol, delivering services for a large public sector customer. The role will be on a fixed-term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.SC Clearance Mandatory

Responsibilities

• Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s)
• Lead Daily calls with a support team to ensure issues are identified and managed appropriately
• Engage with CC service managers and customer stakeholders to ensure service is running smoothly
• Use reporting to understand data and performance indicators to drive service improvement
• Use data and key relationships to forecast future resource requirements
• Work with Technical Resource Group (TRG) to ensure resource and skill levels are fit for purpose
• Work with the service delivery lead, other service team leaders and internal operational teams
• Identify, record and manage issues to improve processes and service
• Manage escalations and engage appropriate teams through to successful resolution
• Manage formal complaints and dissatisfied users
• Suggest and support new processes, changes to process and improvements to service and/or user experience
• Ensure adherence to both customer and Computacenter policies and procedures
• Ensure a high level of team communication and engagement with objectives
• Perform Team Operational 121s
• Regularly attend management meetings

Performance Indicators

• Team/service SLA performance
• Team utilisation levels
• User satisfaction scores
• Staff engagement/morale
• Ensuring warranty credits are achieved for vendor device repairs

Key relationships

• CC Operational Delivery Managers
• Service Team Leader

Knowledge, Skills & Experience

• Leadership and management
• Organisation
• Good understanding of IT services delivered to end users.
• Good customer service skills
• Good understanding of our MOS processes and tools (Training will be provided)
• Good knowledge of Windows and Office tools
• ITIL knowledge or accreditation
• SC Clearance (Mandatory)

Next Stage Conversation with recruiter to assess suitability.
Start Date ASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know.

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