Administrator - Mid Sussex Division

Ready to make an impact? Why not consider joining us as an Administration Assistant within the Mid Sussex Division of Modality Partnership.

We have an exciting opportunity full-time/part-time over 25 hours per week basis for a motivated individual to provide a flexible, comprehensive administrative service supporting service delivery at Judges Close Surgery or Ship Street Surgery. If you enjoy variety, working collaboratively, and delivering high-quality support, we would love to hear from you.

Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).

This role is suited to individuals with a passion for working in an agile manner, delivering a high-quality administration service while supporting both clinical and non-clinical colleagues. You will play a key role in supporting the smooth running of services, contributing to meaningful improvements in primary care and patient outcomes.

• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits
• Employee Assistance Programme (EAP)
• Enhanced family-friendly policies
• Flexible working options

Main duties of the job

This is a varied, non-patient-facing administration roleproviding essential back-office support across the division and ModalityPractices. You will deliver an efficient administrative service, managingworkloads, processing documentation accurately within agreed timescales, andcommunicating professionally with clinical and non-clinical colleagues.

The role includes supporting meetings across Practices,preparing and managing medical and insurance reports, tracking progress andpayments, and coordinating records and documentation. You will also supportPractices with complaints administration, patient registrations including GP2GPworkflows, and call and recall processes such as test results, long-termcondition management, childhood immunisations, and cytology.

The role requires flexibility, initiative, and commitment.You will work resourcefully as part of a wider team to ensure tasks arecompleted to a high standard in line with procedures, protocols, and servicerequirements.

About us

Our Mid Sussexpractices are part of ModalityPartnership, one of the UKs largest GP super-partnerships, serving over450,000 patients with a workforce of more than 1,500 staff. We continuouslyinnovate to improve patient care and staff experience, embracing digital toolsand automation to enhance how services are delivered.

In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. Youllwork in alignment with our CARE values of Commitment, Accountability, Respectand Excellence, bringing them to life in every patient interaction andadministrative task. Youll gain a strong mix of digital, front-line, andback-office skills, playing an active role in enhancing both patient and staffexperience.

All employees have access to our benefits scheme, NHSpension, and clear career development pathways. We value diversity and areproud to be an Equal Opportunities Employer, committed to fair treatment inline with the Equality Act 2010.

If you are looking for a rewarding role where yourcommitment and compassion truly count, apply now and grow your career with usin Mid Sussex Division, Modality Partnership.

Job responsibilities

Please refer to the supporting documents for the full jobdescription outlining the core responsibilities of this role.

You will enjoy this role if you are passionate about supporting services,processing information accurately, responding to enquiries, and developing yourIT skills using MS Word, Outlook, Excel, and other relevant systems.

If you are looking for a rewarding role with daily challenges and opportunitiesto make a difference, we welcome your application to join our growing team.

We reserve the right to close this vacancy atany time during the advertising period.

Pre-employment Requirements

Vaccinations: Vaccination status will be checked to manage individualand environmental risks. Support will be provided where required, and evidencemust be supplied for roles with mandatory requirements.

Right to work: Proof of eligibility to work in the UK is required atinterview.

References: References must be obtained prior to employment, includingone from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.

Person Specification Skils

• Excellent listening, communication, and interpersonal skills.
• Accurate typing and word processing abilities.
• Effective administrative and organisational skills.
• Ability to follow policies, practices, and protocols.
• Computer literate and adaptable across multiple systems.

Knowledge

• MS Word, Outlook, Excel and other relevant software packages.
• Medical terminology and NHS systems.
• Knowledge of or experience within NHS General Practice.

Personal Qualities

• Professional approach to work.
• Confident and courteous telephone manner.
• Strong team player.
• Responsive with a positive outlook.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.