Administrator - Insurance

Here at Basil Fry (part of the Jensten Group), we are seeking an Insurance Administrator to join our friendly and client-focused Commercial team.

Since our founding in 1970, Basil Fry has developed extensive expertise in the removals, storage, and self-storage industries. Over fifty years, we have created a broad range of specialist insurance solutions, in-house claims teams, and market-leading risk management services.

The Insurance Administrator role is a new, key position focusing on providing daily administrative support to Account Handlers and Management.

This role is suitable for someone eager to establish a career as a professional administrator or looking to develop a rewarding insurance broking career.

Based in our modern Leatherhead office, within easy walking distance of the station and bus routes, you will be part of a team of approximately 20 within an overall office of 45 employees. This role requires in-office work five days a week.

Key objectives & responsibilities include:

• Providing general administrative support to broking and account handling teams (e.g., data entry, diary management, scanning/filing).
• Answering incoming calls promptly and professionally.
• Providing accurate information or directing inquiries appropriately.
• Supporting credit control by monitoring outstanding premiums, issuing statements, and liaising with clients for timely payments.
• Ordering stationery and office supplies.

• Maintaining accurate client and policy records in compliance with regulatory and company standards.

About You

You should possess strong organisational, prioritisation, and time management skills, along with a good telephone manner and confidence in liaising with people at all levels.

Additional skills/requirements include:

• Proficiency in Microsoft Word, Excel, and Outlook.
• Good written and verbal communication skills.
• Effective diary and workload management skills.
• A desire to provide efficient administrative support to colleagues and clients.

Rewards & Benefits

Joining us, you can expect a supportive culture and attractive rewards, including:

• 27 days of annual leave (plus a day off for your birthday and another for a religious holiday of your choice), plus bank holidays.
• Auto-enrolment into our excellent pension scheme (5% employer matched contribution).
• Flex-benefits-various flexible benefits tailored to your needs.
• Group Life Assurance cover.
• Fully paid 3-month maternity, paternity, and adoption leave.
• Support for professional qualification studies relevant to your role and career development.
• Perks at work-discounts on cinema tickets, dining, luxury items, etc.
• Holiday purchase scheme-up to 5 additional days annually.

About Us:

Launched in 2018, Jensten is one of the UK's largest independent broking groups. We grow organically and through acquisitions, placing over £600m GWP into the market via retail insurance broking, Lloyd's and London Market broking, and specialist underwriting.

We bridge the gap between consolidators and provincial brokers, combining scale, ambition, and expertise with a culture rooted in client focus and entrepreneurial spirit. We are not only a leading independent broking group but also one of the most exciting.