Administrative Support

Administrative Support

The closing date is 18 June 2026

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

An exciting development opportunity has arisen for a band 2 Administration Support Assistant to be based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust. The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets. They may also assist with any incoming calls to the Appointments Call Centre.

A flexible approach is essential, as is the need to be self motivated with the ability to work under pressure and prioritise, set tasks/objectives. Team building skills are also an essential requirement of the post holder, together with an awareness of Trust policies and procedures.

Main duties of the job

To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients, reception staff about appointments or any other queries deemed necessary.

Deals with enquiries where there may be barriers to understanding.

The post holder will deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies.

The work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals.

To work closely with the Outpatient department to develop a wide knowledge of the specialties to ensure a good patient experience, promoting effective communication to ensure the achievement of Trust and Divisional objectives.

Communicates closely with the system administrators on a daily basis updating them on any slot issues, patient queries, also to ensure that feedback is given on any work that has been allocated daily.

Ensuring that all available capacity is fully utilised.

Take instruction from Clinic administrator to deliver an effective and efficient booking service.

Organises own workload, coordinates and adjusts on going clinic appointments.

Person Specification

• Grade C's and above to include Maths and English or equivalent experience
• Previous NHS experience
• Varied knowledge of IT skills
• Customer care service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Royal Stoke University Hospital of North Midlands