Administrative Officer

Administrative Officer

Location: Newcastle upon Tyne NE1 7PF

If you're looking to build real experience within the Public Sector, this is a fantastic opportunity to join Our Client (MOJ) in a welcoming, people-focused administrative role. You'll support hearings and service users, helping things run smoothly while developing valuable skills along the way.

What you'll be doing:

• Carry out administrative tasks to prepare for, facilitate and support hearings
• Support and signpost users and stakeholders via face to face, telephone (incoming and outbound) and correspondence in different formats
• Use service scripts and knowledge articles to guide people to the right services with clear, consistent information
• Handle complaints in line with policies and procedures-helping users through the process and responding promptly to reduce escalation
• Maintain operational and service standards by following standard operating procedures and meeting performance targets
• Manage case files, ensuring accurate data entry and secure information management in line with retention and data loss protocols
• Support jury service administration, including selection, deferral/reassignment, attendance tracking, and processing expenses and court fees
• Assist with listing and scheduling to help ensure efficient use of judicial time, including responsiveness to urgent matters
• Support enforcement procedures, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations (PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required

What you'll bring:

• Confidence communicating clearly, especially with people who may have specific or complex needs
• A careful, process-driven approach focused on accuracy, compliance and service standards
• Professional judgement when working within policies, procedures and escalation routes
• Willingness to handle casework administration and track tasks reliably
• Good IT skills and strong communication skills

Additional information:

• Full time, Monday-Friday, 09:00-17:00 (37 hours per week)
• £12.86 per hour, rising to £13.25 after 12 weeks
• On-the-job training provided
• Assignment: Start ASAP until 09/08/2027, with potential extension

If you're ready to bring your organisation, professionalism and people-first mindset to a role with meaningful impact, we'd love to hear from you.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.