Administrative Officer

Administrative Officer

Closing date: 29 May 2026

Visa sponsorship: University Hospitals of North Midlands NHS Trust does not offer visa sponsorship for Band 2 to Band 4 roles as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

Job Responsibilities

• Coordinate and actively manage the Heart Failure service, ensuring accurate patient tracking and timely treatment within agreed pathways and targets.
• Manage referrals, book and reschedule clinics, monitor appointment outcomes, and escalate capacity or access issues as needed.
• Serve as a central point of contact for patients, clinicians and external teams, providing timely, professional communication and ensuring a patient focused approach.
• Handle telephone and other communications with sensitivity and confidentiality, assessing each situation and responding appropriately.
• Prioritise workload, book outpatient appointments via e referral/C&B, answer telephone queries, type correspondence and liaise with GP practices.
• Enter and extract data from Careflow and other Departmental and Trust systems, maintaining accurate records.
• Develop and maintain a team working philosophy, liaise with Specialist Nurses, and schedule appointments while managing clinical commitments within the Ambulatory Unit.
• Ensure systems support a high standard of communication, maintain professional relationships internally and externally, and organise own time effectively.
• Exercise judgement when dealing with enquiries, analyse and resolve issues, and work unsupervised.

Person Specification

• Good standard of education to GCSE or equivalent, including English.
• Proficient in Microsoft Office (Word, Excel, Access, PowerPoint) and Hospital based information systems.
• Experience in an administrative or secretarial role, with ability to work autonomously and prioritise workload.
• Knowledge of medical terminology and patient administration systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service (formerly CRB) check will be required.

Address

University Hospital of North Midlands - Royal Stoke, and County Hospital - Stafford