Administrative Assistant (Appointments)

Administrative Assistant (Appointments)

The closing date is 07 March 2026.

An exciting opportunity has arisen for Administrative Assistants/Call Handlers based in the Central Appointments Team in The Murray Building, The James Cook University Hospital. This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.

The post holder will act as a call handler for patient and trust appointment enquiries, ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes. To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.

Please note that this vacancy will close when we receive sufficient completed applications.

Main duties of the job

• Act as a call handler for patient and trust appointment enquiries.
• Ensure effective and efficient handling and processing of all referrals and queries.
• Use telephone and electronic systems following appropriate referral processes.
• Maintain calm, professional, courteous, and respectful service to all callers.
• Work within the policies and procedures of the trust, especially regarding confidentiality and data protection.
• Provide support to the Central Appointments Team and keep accurate records.

Essential skills and experience

• Excellent written and verbal communication skills.
• Previous experience in a fast paced administrative role in a busy office (open plan) environment.
• Excellent interpersonal skills and customer service orientation.
• Experience working in a busy contact centre dealing with people with varying needs.
• Good working knowledge of Microsoft Office packages.
• Ability to work independently, using initiative while adhering to Trust policies and local procedures.
• Experience with confidential information and the Data Protection Act.

Full training will be provided. Candidates with experience of using Camis, E Camis, ERS and RIS will be preferred. Applicants should be confident adapting to complex electronic systems.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. You will be expected to attend the following training sessions.

• Your Leadership Impact
• Service Improvement for Beginners

After completing these one and a half days of training, you will have the opportunity to explore further leadership and improvement training through our Leadership and Improvement Team.

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Qualifications & Experience

• Maths/English GCSEs level A C or equivalent qualification or experience.
• NVQ Level 2 in Business Administration or equivalent experience.
• Experience working in an administration/secretarial environment.
• Experience using a range of MS Office packages (Word, Access, Excel, Outlook).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.

Employer name

South Tees Hospitals NHS Foundation Trust