Administrative Assistant

We are recruiting an Administrative Assistant to support the delivery of Disabled Facilities Grants here at East Lindsey District Council on a permanent, part time basis of 18 hours. Are you highly organised, customer-focused, and motivated by helping people live more independently in their own homes? If so, this could be the perfect role for you.

We're looking for a committed and enthusiastic Administrative Assistant to join our busy Disabled Facility Grant Team supporting the delivery of Disabled Facilities Grants (DFGs) that enable residents to remain safe, comfortable, and independent in their homes. You'll be a key member of the DFG Team, working closely with DFG Officers, the Senior DFG Officer, and the DFG Team Leader. Your work will directly support homeowners, housing association tenants, private tenants, and licensees who are seeking adaptations to their homes. This is a varied and rewarding role that combines customer contact, administration, financial assessment, and team support.

What You'll Be Doing

• Acting as the first point of contact for service users and external agencies via telephone, email, and face-to-face enquiries
• Providing clear advice, information, and signposting to appropriate services and managing case records to ensure timely and efficient processing
• Supporting applicants with DFG application forms and ensuring accurate, complete records
• Carrying out means-testing assessments using specialist software (FERRET)
• Inputting, maintaining, and monitoring data across multiple computer systems
• Assisting with raising orders, invoices, and financial monitoring using electronic systems

What We're Looking For

• Strong administrative and organisational skills
• A customer-focused approach with excellent communication skills
• Confidence using IT systems, including databases, spreadsheets, and word processing software
• Ability to manage competing priorities and maintain accurate records
• A professional, empathetic manner when dealing with sensitive situations
• Willingness to learn specialist systems and legislation related to DFGs

Experience in housing, grants, health and social care, or local authority services would be an advantage, but we also welcome applicants with transferable skills and a positive, proactive attitude.

Why Join Us?

• Be part of a supportive and collaborative team
• Make a real, visible impact on residents' quality of life
• Gain valuable experience in housing, adaptations, and public sector services
• Opportunities to develop skills, knowledge, and career progression
• Work within an organisation committed to customer care, equality, and wellbeing

Benefits

• Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
• Generous annual leave scheme + option to buy more
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Cycle to work scheme
• Flu Jabs
• Free Eye Test voucher for regular screen users
• Flexible Working Policy
• Agile Working Policy
• Long service recognition
• Excellent career progression and training opportunities

Certain restrictions may apply

We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.