Administrative Assistant

Are you a competent and committed Administrator who loves to manage all aspects of a busy office, and who loves being a fundamental part of a successful business?

Are you frustrated because you re not getting the support, flexibility of working hours, or being rewarded appropriately by your present employer?

Are you highly organised, pride yourself with accuracy and attention to detail, and have a proven ability to follow procedures?

The successful candidate will possess strong communication skills, both written and verbal, and exceptional customer service strengths.

If this sounds like you, and you want to join a supportive environment that recognises and appreciates your diligent efforts, then read on.

Our client is a well-established business in South East England that manufacture high-quality dance footwear.

They are seeking an enthusiastic and committed Administrative Assistant to manage all areas of office administration, with the ability to work independently, as well as part of a team.

This role offers potential progression into Sales Support, Office Administration Specialist, or Customer Service Lead, as the business needs develop.

Benefits Our Client Offers:

• Results-based bonus structure
• Company pension scheme
• Flexible working hours
• Career development opportunities
• Training and development
• Team and industry events
• Good access to local public transport
• Time off over Christmas
• Additional holidays for long service

Hours and Salary:

• 3 4 hours per day preferably spread over 4 5 days a week.
• £13 £15 p/h dependant on experience

Key Responsibilities

Order and Customer Requests:

• Handle incoming customer queries related to orders, exchanges, and refunds.
• Track, record, and process return requests.
• Follow established processes for refunds and replacements.
• Provide correct information to customers around shipping time, sizing, or order status.
• Update order notes within systems to keep customer records current.

Administrative and Clerical Support:

• General office admin.
• Filing and digital record keeping.
• Updating spreadsheets and databases.
• Email inbox monitoring, routing and tagging.
• Processing and categorising customer communications.
• Taking messages and delegating escalations.

Operational Support:

• Assist staff members with sales-related admin tasks, and logistical or stock-related admin tasks.
• Help with packaging, labelling, or scanning orders during busy periods.
• Unpacking (shelf stacking) and sorting deliveries every four weeks.

Returns and Exchange Processing:

• Receive returned items.
• Log return data.
• Check product condition against return reason.
• Prepare replacement shipments.
• Process refunds through approved channels.
• Communicate return outcomes to customers.

Customer Service Support:

• Provide polite and accurate communication.
• Send confirmation emails and update notifications.
• Route higher-level enquiries to senior staff.
• Escalate complaints or sensitive issues to relevant staff.

Skills and Competencies:

• Strong communication and written clarity.
• Friendly and professional customer manner.
• High level of accuracy and attention to detail.
• Ability to follow procedures.
• Good organisational ability.
• Proactive attitude.
• Comfortable using desktop software and online platforms.
• Able to multitask without losing accuracy.
• Customer service or retail admin.
• Office administration.
• Working with inventory or orders.
• Experience in a small business environment.
• Knowledge of social media platforms advantageous.

KPIs and Success Measures:

• Query resolution time.
• Return / exchange processing time.
• Accuracy of admin data.
• Customer satisfaction in responses.
• Reduction in administrative workload for senior staff.
• Smoothness of office support.
• Ability to work independently.

If you want to join a well-established business and be a catalyst for their future growth, then this is the job for you!

Our client s selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with themselves.

They look forward to hearing from you. Don t miss this opportunity. Start your application NOW!