Administration Team Leader

Administration Team Leader

Job Type: Permanent / Full Time

Department: Swiss Time

Location: Essex

Reports to: Assistant Manager

Direct Reports: 5+

Salary: £30,000 per annum

About the Role

We are seeking an experienced and driven Team Leader to lead, inspire, and develop a high-performing team within Swiss Time Services. In this role, you will ensure operational excellence, regulatory compliance, and efficient processes that support both departmental and organisational objectives. You will play a critical part in creating a motivated, well-trained, and engaged team that delivers outstanding results for internal and external stakeholders.

Key Responsibilities

• Lead, coach, and motivate team members to achieve individual KPIs and departmental goals
• Set clear performance expectations and lead by example
• Create an engaged, informed, and high-performing team culture
• Build a positive and inclusive environment that encourages development and accountability
• Ensure team members are multi-skilled across operational disciplines
• Organise team resources effectively to meet business needs and deliver operational consistency
• Drive financial and operational performance while controlling costs
• Monitor and improve operational efficiency in line with business requirements
• Address performance with a coaching mindset, supporting continuous improvement
• Ensure adherence to regulatory requirements, company policies, and operating procedures
• Maintain a safe, secure, and compliant working environment
• Keep the team up to date with regulatory changes and ensure understanding is consistently validated
• Work cross-functionally to drive operational improvements and efficiencies
• Promote teamwork, knowledge sharing, and best practice across departments
• Act as a key advocate for collaboration within the organisation
• Lead and implement change initiatives (process improvements, new ways of working, policies)
• Ensure smooth adoption of change with minimal disruption to operations
• Promote continuous improvement and innovation within the team
• Deliver clear, effective communication to enhance team understanding and performance
• Build strong relationships with colleagues and stakeholders
• Ensure key messages are understood, reinforced, and followed up

Essential Requirements

• Proven experience managing teams in an operational environment
• Strong leadership and organisational skills
• Experience with performance management frameworks and KPI delivery
• Excellent verbal and written communication skills
• Strong interpersonal and stakeholder management abilities
• Demonstrable experience in process optimisation and operational efficiency
• Track record of delivering change, transformation, or projects
• Excellent problem-solving and decision-making skills
• Strong business acumen and commercial awareness
• Ability to work in a dynamic, fast-paced environment

What We Offer

• Competitive salary + benefits package
• Career development and progression opportunities
• Collaborative and supportive working environment
• Opportunity to lead impactful operational initiatives