Administration Team Leader

Overview

Believe in People?

The best people have one thing in common.

They care.

Join Our Compassionate Team at Change Grow Live in Camden

Change Grow Live is a national charity dedicated to making a difference in the lives of those accessing our services. Our core values: be open, be compassionate and be bold guide us as we offer support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Exciting Opportunity: Administration Team Leader.

Are you an experienced administrator who enjoys leading a team? We have an exciting opportunity for a motivated, dynamic, and results-driven individual to lead our well-established administration team. We are looking for someone capable and proactive in leading and coordinating an integral part of our service.

As the Administration Team Leaderat Change Grow Live Coventry, you will play a pivotal role in ensuring our service operates smoothly, safely, and efficiently. Your leadership will directly impact the quality of support our teams can provide to people accessing our services.

We are looking for someone with strong leadership skills, experience in managing large office systems and teams, and a proactive, solutions-focused mindset. You'll have the confidence and skill to develop and embed robust admin processes, support staff development, and continuously improve systems to meet service needs.

Location: CoventryHours: Full Time 37.5 per week,Full Time Salary Range: £35,220.59 - £37,184.91 (based on full time working hours pro rata for part time)

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

• Clinical, data and general administrative support

• Reception cover and stakeholder communications

• Oversight of prescription and controlled stationery processes

• Management of day-to-day office systems and building functions

• Full Health & Safety compliance across the site, acting as the building H&S lead
• Provide leadership, support, and development to a dedicated team of staff.
• Maintaining high-performing and motivated admin teams
• Help staff improve service user outcomes through observation, feedback, and values-based coaching.
• Oversee all administrative processes to ensure our services are efficient and effective, making improvements as needed.
• Actively responsible for developing the team through coaching and embedding excellent customer service.

• Expected to anticipate and plan for future service demands to ensure capacity.

• Leads modernisation and streamlining of admin workflows and infrastructure.

• Oversees formal communication systems, including stakeholder responses and phones/email coordination

• Holds direct accountability for health and safety compliance and is the lead for audits and risk assessments.

• Responsible for the effective and safe use of the building and working environment
• Requires experience in change management, staff engagement, and service improvement.

• Supporting senior managers with high-quality, personalised administrative assistance

• Support registered Manager in ensuring full compliance with regulatoryCQC and H&S standards

About You:

• You thrive in a multi-disciplinary team environment.
• You have a genuine passion for delivering recovery-focused services.
• You can inspire, lead, and develop your team.
• You have excellent verbal and written communication skills and are proficient in MS Office applications (Word, Excel, Outlook).
• Experience in change management, staff engagement, and service improvement.
• Understanding of how data and performance information to plan, manage capacity, and uphold service quality

What we offer:

• 25 days holiday (+ bank holidays), increasing annually for first five years.
• Paid 'Wellness' hour each week, access to a 'Wellness' hub, and Employee Assist Programme.
• Contributory pension scheme.
• Discounts for shopping, cinema, holidays, and more, through the blue light application.
• Join a friendly and supportive team.
• Opportunities for training, education, career growth, and progression.
• Refer A Friend Scheme.

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK ()

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

Salary Range (pro rata if part time) CGL points 31 to 33 (£35,220.59 - £37,184.90) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 19/7/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kevin Ruddock This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.