Administration Officer

Job Title: Tribunal Clerk - HMCTS PSR2 AO

Location: Manchester

Overview

Our Client, a reputable government department, is hiring for a Tribunal Clerk role based in Manchester. This is a fantastic opportunity to join a dedicated team supporting judicial hearings and delivering professional service to the judiciary and the public.

What you'll be doing

• Processing all types of correspondence, both manual and electronic, in line with current guidance.
• Updating appeals in the database accurately and promptly.
• Interacting with other government departments, salaried, and fee paid judges/members.
• Clerking tribunal hearings across Manchester and surrounding areas, ensuring hearings run smoothly and on time.
• Meeting and greeting judicial panel members, customers, and representatives.
• Managing hearing logistics, including recording proceedings and ensuring timely updates of outcomes.
• Producing decision notices on the day and notifying First Tier Agencies of decisions.
• Handling customer queries, explaining hearing processes, and providing excellent service.
• Operating recording equipment (video/telephone) and assisting with administrative tasks such as photocopying and document collection.
• Typing judicial notes onto templates for distribution.
• Occasional travel to other tribunal locations such as Wigan, Stockport, Rochdale, and Bolton, with expenses reimbursed.

What you'll bring

• Strong organisational skills with the ability to manage multiple tasks efficiently.
• Excellent communication skills, friendly and professional in all interactions.
• Ability to operate recording equipment and handle administrative duties with accuracy.
• Flexibility to travel within the area as needed.
• A proactive approach and a customer-focused attitude.

Desired skills

• Experience in tribunal or court clerking is advantageous.
• Knowledge of tribunal processes and legal terminology.
• Good IT skills, including familiarity with databases and typing.

Required education

No specific formal education required, but a background in administration or legal support is beneficial.

Licences and certifications

No specific licences or certifications required.

Experience

Experience in clerking, administrative support, or customer service roles is preferred.

Benefits

Join our client's team and contribute to a vital public service, supporting justice and fairness in tribunal proceedings. If you are organised, professional, and eager to make a difference, we want to hear from you!

Apply

Apply now to become part of a dedicated team delivering essential judicial support in Manchester.

Equal Opportunities

Brook Street is proud to support the Armed Forces Covenant and guarantees an interview to veterans or spouses/partners of military personnel who meet all essential criteria for the vacancy.

As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer a guaranteed interview with a PSR Sourcer.

We encourage candidates with a disability and/or veterans or spouses/partners of military personnel meeting essential criteria to register interest via Brook Street website.