Administration Officer

We are seeking a proactive and organised Fail Safe Officer (Band 3) to join an NHS team. This important administrative role ensures that essential patient pathways-particularly those involving clinical results, referrals, screening, and diagnostics-are monitored, completed, and tracked safely.

As a Fail Safe Officer, you will play a key part in maintaining patient safety by identifying delays, escalating concerns, and ensuring that all follow up actions are completed within required timeframes.

• Monitor and track clinical pathways, results, referrals, screening outcomes, and follow up actions.
• Identify potential delays or risks and escalate appropriately to clinical and administrative teams.
• Ensure that patients requiring review or repeat testing are contacted and actioned according to local and national policies.
• Maintain accurate records using Trust systems (e.g., EPR, tracking tools, failsafe databases).
• Communicate effectively with internal teams, clinical staff, and external partners to resolve issues promptly.
• Produce reports, data summaries, and audits to support compliance and service improvement.
• Support the wider administrative team with high quality clerical duties as needed.

The ideal candidate will have:

• Previous administrative experience, ideally within the NHS or a similar environment.
• Strong attention to detail and the ability to follow processes accurately.
• Excellent communication and organisational skills.
• Confidence in using IT systems and learning new digital tools.
• The ability to work independently, manage competing priorities, and meet deadlines.
• A commitment to patient safety and improving service quality.

This is a temporary role until the end of March initially.