Administration Manager

The Old School Surgery is looking to recruit an Admin Manager to lead and develop the administrative functions of our practice.

This role will oversee the Patient Co ordinator, administrative and secretarial teams, ensuring the flow of communication and administrative work across the practice is organized, efficient and patient focused.

Working closely with the Operations Manager and other team leads, the Admin Manager will help bring administrative teams together to create clear, joined up processes that support clinicians, nurses and patients, ensuring requests and information are handled efficiently and consistently.

We are looking for someone who enjoys improving systems, supporting teams and creating well organised processes that help a busy practice run smoothly.

The Old School Surgery is a friendly, partner led practice serving 7,500 patients in Stoney Stanton. We are continuing to strengthen our team structure to support high quality patient care and effective communication across the practice.

Main duties

• Oversee all administrative functions and teams, including Patient Co ordinators, administrative staff and secretarial support.
• Develop and implement joined up administrative processes that support clinicians, nurses and patients.
• Streamline workflows, reduce duplication and ensure efficient, patient focused communication.
• Support staff development within administrative teams, encouraging collaboration and a "do it once, do it right" ethos.
• Work with Operations, Nursing and Finance Managers to align administrative processes with clinical and operational needs.
• Ensure effective use of digital systems (SystmOne, Accurx, Rapid Health) and support their consistent implementation.

About us

The Old School Surgery is a partner led GP practice serving approximately 7,500 patients in Stoney Stanton, Leicestershire. Our multidisciplinary team includes GP partners, salaried GPs, practice nurses, healthcare assistants, patient co ordinators, administrative staff, a dispensary team, clinical pharmacists, physiotherapists, a paramedic practitioner, midwife, mental health practitioners and social prescribers. We work closely with our Primary Care Network to improve patient access, communication and overall experience.

Person Specification

• Experience managing or supervising administrative teams.
• Strong organisational and leadership skills.
• Excellent communication and interpersonal skills.
• Ability to manage complex workflows in a busy environment.
• Strong problem solving skills.
• Collaborative working across departments.
• Adaptability to new systems and implementing their success.
• Experience in general practice or healthcare administration.
• Experience using SystmOne.
• Experience supporting operational improvement or service redesign.

Additional Information

This post is subject to an enhanced Disclosure and Barring Service (DBS) check.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for disclosure will be made to the Disclosure and Barring Service (formerly known as CRB).