Administration Manager - Virtual Wards

Main area Administrative Services Grade Band 5 Contract Permanent Hours

• Part time
• Flexible working

30 hours per week (Flexible working hours may be considered) Job ref 180-C-CVAE51

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division C Town Cambridge Salary £31,049 - £37,796 p.a. pro rata Salary period Yearly Closing 23/11/:59

Job overview

The Virtual Ward is expanding and in order for us to continue to grow, we are looking for an Admin Manager that will join our team and support the service to develop further.

We are looking for someone who has great communications skills, can support the team with administration tasks, work with and analyse data and can work flexibly within a busy environment.

Main duties of the job

You will provide administrative support to the virtual ward team and will be responsible for developing administrative systems to ensure robust monitoring of the service.

You will work as part of a wider multi-disciplinary team to ensure the effective running of the service including call handling, appointments and follow-ups, tracking of equipment and setting up meetings, etc.

This role continues to evolve as the service develops and may include a staff management element as the team expands.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 23rd November 2025

Interviews are due to be held on 2nd December 2025

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose created colleague only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part time working, job share, term time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification Qualifications

• Educated to NVQ level 4 or equivalent
• Customer Service/Business Admin/ITQ or equivalent professional experience

Experience

• Experience of managing staff/a busy clerical/office environment
• Complex administrative experience
• Prioritising, planning and organising own and others tasks
• Experience of dealing with difficult situations and confrontations
• Data entry experience and documentation
• Experience of logistics management

Knowledge

• Confidentiality and data protection processes and procedures
• Good working knowledge of office procedures and all Microsoft office packages
• Awareness of NHS targets and Trust priorities

Skills

• Ability to manage/work as part of a team
• Excellent communication skills including telephone, email, face to face where there may be barriers to understanding
• Ability to organise and manage own time and others to keep to schedule and deadlines
• Ability to analyse and present complex data
• Ability to manage projects
• Ability to use own initiative and work autonomously
• Excellent IT skills - ability to use Microsoft office applications including spread sheets and email
• Willing to take on/learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents
• Ability to take minutes to a high standard

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.