Administration Assistant

Administration Assistant

Job Reference: AALK123

Admin and Secretarial Morley, West Yorkshire £13 - £15 per hour Permanent

Administration Assistant £13.00 - £15.00 per Hour Flexible Hours Permanent Position

HRGO Recruitment is recruiting for an Administration Assistant to join a growing business working closely with the Office Manager. This is an excellent opportunity for someone with previous administration experience who is looking to develop their skills within a busy office environment. Full training will be provided, and once established in the role, you'll be encouraged to work using your own initiative.

You'll play a key role in supporting the day-to-day administration of customer projects, quotations, scheduling, and operational processes while delivering excellent customer service.

Benefits

• Competitive hourly rate of £13.00 - £15.00 per hour
• Flexible working hours between 30-40 hours per week
• Permanent position
• Full training and ongoing support provided
• Supportive and friendly office environment
• Opportunity to work closely with an experienced Office Manager
• Quarterly company meal when business targets are achieved, with all expenses paid
• Additional Christmas leave awarded if all work is completed by 18 th December, without affecting annual holiday entitlement

Working Hours

• Permanent position
• 30-40 hours per week
• Flexible hours available to suit individual circumstances
• Commitment to agreed working hours required for contractual purposes
• Monday to Friday

The Role

As an Administration Assistant, you will provide comprehensive administrative support across customer service, project coordination, quotations, scheduling, and office operations.

Working within a small and close-knit team, you will be responsible for ensuring customer enquiries are handled professionally, jobs are accurately logged and tracked, and operational processes are maintained efficiently.

Key Responsibilities

• Managing and responding to customer enquiries received through the company inbox
• Logging works and customer requests from incoming emails
• Providing customers with updates on ongoing jobs and projects
• Maintaining and updating weekly progress reports for Tesla projects
• Handling incoming customer telephone enquiries
• Logging and managing jobs through the Key West App
• Monitoring and chasing overdue jobs within the Key West App
• Updating the Key West App with worksheets received from subcontractors
• Setting up new users on the Key West App
• Preparing and issuing customer quotations
• Maintaining quotation spreadsheets and following up outstanding quotes on a weekly basis
• Creating and maintaining site folders and project documentation
• Ordering materials required for projects and works
• Supporting debt monitoring and account reconciliation processes
• Maintaining job sheets and ensuring work is progressed through to invoicing upon completion
• Planning and coordinating works alongside stores and operational teams
• Arranging hire of access equipment as required
• Preparing and submitting permit applications
• Creating Risk Assessments and Method Statements (RAMS)
• Reviewing completion reports and identifying follow-up recommendations

About You

We're looking for someone who is:

• Organised and able to manage a varied workload
• Professional, friendly, and customer-focused
• Confident communicating with customers, suppliers, and colleagues
• Able to work accurately with excellent attention to detail
• Proactive and capable of using their own initiative
• A strong team player who enjoys working in a small office environment
• Able to prioritise tasks effectively and meet deadlines
• Flexible and adaptable to changing business needs

Essential Experience & Skills

• Previous administration experience
• Excellent written and verbal communication skills
• Strong organisational and time management abilities
• Good attention to detail and accuracy
• Ability to prioritise multiple tasks effectively
• Confident using Microsoft Office applications including Outlook, Excel and Word
• Professional and customer-focused approach
• Ability to work independently once fully trained

Desirable Experience

• Experience using job management systems or scheduling software
• Previous experience creating quotations and maintaining spreadsheets
• Knowledge of permit applications and RAMS documentation
• Experience working with subcontractors and coordinating project documentation
• Background within construction, maintenance, facilities management, or engineering environments
• Experience of debt monitoring and account reconciliation

Please Note

This role will involve:

• Working within a small office environment
• Managing multiple administration tasks simultaneously
• Communicating regularly with customers, suppliers, and subcontractors
• Using internal systems and spreadsheets to track projects and quotations
• Supporting operational planning and scheduling activities
• Handling confidential company and customer information
• Working independently while supporting the wider team