Administration Assistant

About the role

As an Administration Assistant, you'll play a key role in supporting the day to day operations of the Sexual Health Service team, helping patients navigate their journey from referral through to consultation and discharge. You'll work closely with clinical and management teams to ensure administrative processes are delivered efficiently and professionally.

Your responsibilities will include:

• Managing patient appointments and maintaining electronic patient records
• Providing a professional and welcoming reception service
• Handling telephone and email enquiries with excellent customer care
• Updating patient information accurately and confidentially
• Supporting referral processes and clinic administration
• Producing correspondence and administrative documentation
• Assisting with service audits, reporting, and data collection
• Supporting communication, marketing, and patient feedback initiatives
• Ordering supplies and supporting general office administration

About you

We're looking for someone who is:

• Organised, efficient and able to prioritise a busy workload
• Confident using Microsoft Office, including Word, Excel and PowerPoint
• An excellent communicator with strong written and verbal skills
• Customer focused and professional when dealing with patients and colleagues
• Able to work independently while also being a supportive team member
• Adaptable, proactive and solutions focused
• Comfortable handling confidential information with discretion
• Able to travel to community locations across Cheshire West & Chester when required

Essential Qualifications

• GCSE level education (or equivalent)
• Good IT literacy and experience using office software packages

Package Description

• A salary of £24,853 with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases and cash back and voucher offers
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges to post trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team
• An open, just culture where you're encouraged to have and implement ideas that can help us deliver our purpose - backed up by at least £100,000 of ringfenced innovation funding each year

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident and Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.