Administration Apprentice

Newmedica provides NHS-funded ophthalmology services in England.

What are we offering you?

• Up to 5% annual bonus. Subject to criteria being met.
• 200 hours annual leave plus bank holidays (pro rata)
• Birthday Vouchers
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, discount retail vouchers.
• An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
• Excellent transport links - located within 1 mile of junction 6 of the M5.
• Free on-site parking.

Key Responsibilities:

• Provide general administrative support to the Governance and Administration Teams.
• Assist with routine governance tasks, such as ensuring documents are kept up to date and stored correctly.
• Support the logging and basic tracking of incident reports under supervision.
• Help with the coordination of audits and quality improvement activities, including gathering information and completing simple assigned audits.
• Assist with preparing agendas and taking notes for meetings, with guidance.
• Help maintain policies, procedures, and standard operating documents as directed.
• Support colleagues in monitoring compliance with healthcare standards (e.g., CQC).
• Assist with collecting and organising data needed for reports on performance, patient safety, and quality.
• Communicate with clinical and non clinical staff to gather information when required.
• Support the administration of patient feedback processes, including surveys and basic tracking.
• Handle confidential information appropriately, following training and guidance.
• Assist with updating risk registers and recording follow up actions as directed.
• Carry out general office duties such as booking patients, managing correspondence, filing, and answering queries.
• Participate in training and complete apprenticeship tasks in line with learning objectives.

Personal Specifications:

• GCSE Math's and English Grace C or 4+.
• Strong communication and interpersonal skills written, face to face and over the phone.
• Demonstrates clear understanding on confidentiality and information governance.
• Has a clear understanding of equality and diversity, and demonstrates a non-judgmental approach.
• Methodical with excellent attention to detail.
• Ability to work without close supervision, prioritising and organising own workloads in order to meet specific deadlines.