Admin Team Leader

Operations Manager page is loaded Operations Managerlocations: Basildon, England, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R26\_Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.The Operations Manager is responsible for leading the central administration team and ensuring consistent, efficient, and high-quality support across all operational sites. This role includes oversight of office coordination, team development, and process improvement initiatives, contributing directly to the operational excellence strategy. Key Responsibilities Team Leadership + Line management of the administration team, including performance oversight and day-to-day support. + Promote a collaborative and resilient team culture through cross-training and skills development. Office Coordination + Provide light-touch office management across all locations. + Act as liaison with the Central Real Estate Team (led by Louise Howells) to ensure smooth facilities operations. Process Improvement + Conduct reviews of administrative responsibilities and identify opportunities for streamlining and automation. + Collaborate with the Head of Operational Excellence and Quality Control Manager to refine and document standard operating procedures. Operational Support + Ensure consistent delivery of administrative services across the business. + Support the implementation of new tools, systems, and workflows that enhance operational efficiency. Reporting & Communication + Provide regular updates on team performance, resource utilisation, and improvement initiatives. + Serve as a key point of contact for internal stakeholders regarding administrative operations. Skills & Experience Demonstrated experience in administrative or operational procedures. Strong organisational and communication skills. Ability to manage multiple priorities and stakeholders across locations. Experience with process improvement and/or automation initiatives is desirable but not mandatory. Proactive, solutions-focused mindset with a commitment to team development. The Power to Be Yourself Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world's largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater "WE"-never "me."While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.