Admin Officer

Admin Officer

Location & Building: Birkenhead CH41 5HW

Working Days / Hours: 37 hours Mon-Fri

Working Pattern: 9am - 5pm

Pay Rate: £12.86

If you're someone who enjoys bringing order, clarity and calm to busy environments, this is a brilliant opportunity to support front line justice. Our client is hiring an AO to deliver strong administrative and customer-focused support across hearings, cases and operational tasks-making a real difference to users and stakeholders.

What you'll be doing:

• Prepare for, facilitate and complete administrative tasks to support hearings
• Provide face-to-face, telephone (incoming/outbound) and correspondence support, including for users with specific or complex needs
• Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information
• Follow complaints policies and procedures, respond promptly to reduce escalation, and update OPTIC as required
• Support operational targets by processing work using standard operating procedures
• Handle case files with accurate data entry, secure information management, and compliance with retention/data-loss protocols
• Manage jury service activity (selection, deferral, reassignment, attendance tracking) and process related expenses/court fees
• Assist with listing and scheduling, responding to urgent matters and following listing policies
• Support enforcement procedures, including financial assessments, fine collection assistance, and basic statistical/financial reporting
• Contribute to health & safety activity (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required

What you'll bring:

• Confident customer service approach, with empathy and professionalism when dealing with complex needs
• Strong attention to detail and pride in accurate administration and data handling
• Ability to follow policies, procedures and respond appropriately under time pressure
• Clear communication skills across multiple contact methods, including written correspondence
• A proactive, solutions-focused mindset-able to act quickly to prevent issues escalating

Additional information:

Some tasks involve handling sensitive information and maintaining strict compliance with governance and protocols.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.