Admin Officer

Would you like to be a part of an organisation that makes a difference?

We unlock opportunities for people to enrich their lives, encourage independence and foster well being. Our support enables people with learning disabilities to achieve greater independence and make informed choices for happier and healthier lives.

Administration Officer

Hours: 37.5 hours per week, Monday-Friday
Location: Minstead (near Lyndhurst, New Forest)
Salary: £24,862 per annum
Advert closing date: 26th June 2026

Are you a confident administrator looking for a role that makes use of your office wizardry and plate spinning talents?

About the role

As the first point of contact to our beautiful Lodge in the New Forest, you will play a pivotal role, ensuring external customers receive exceptional service, whether that be answering questions, directing their enquiries, responding to written correspondence or assisting with information about the Trust or events. This goes hand in hand with the first class administration service you'll provide to internal customers.

At the hub of all we do, this role is incredibly varied and vital to the smooth running of our organisation.

The role includes

• Providing and welcoming reception to all callers and visitors to Minstead Lodge
• Booking appointments
• Overseeing staff rotas, and reporting sickness absences for support team
• Producing correspondence, reports and other documents as required by the Senior Leadership Team and Heads of Services
• Keeping accurate records and a central filing system
• Maintaining office and equipment supplies
• Keeping our people and records safe by adhering to GDPR
• Being part of our community, celebrating success and finding enjoyment in your work.

About you

What we're looking for:

• Excellent people skills - you really need to enjoy meeting and working with people from different backgrounds
• Warm and professional telephone and face to face manner - you'll be able to make people feel valued
• Excellent working knowledge of computing/digital skills including Microsoft 365 Teams, Outlook, Word, and Excel - and the ability be patient with those who aren't so savvy
• Excellent organisational skills - cat herding experience desirable but not essential
• Good Team Worker - you'll be working with a Good Team.
• 25 days annual leave, plus Bank Holidays
• Refer a Friend scheme worth £750!
• A Celebration Day's Leave for Your Birthday pro rata
• Death in Service Insurance
• Company Pension
• An easy to access Health Care Scheme
• Cycle to Work
• Free Parking on site
• Enhanced Maternity and Paternity Pay
• Company Sick Pay.

Our vision

Our Vision at Minstead Trust is to live in a society where people with learning disabilities enjoy fulfilling lives of their own choosing.

As a trust, our mission is to support people with learning disabilities to fully develop their individual potential by providing opportunities, enhancing life skills, ensuring informed choice, and influencing society.

• We appreciate each person. Everyone is different - we respect and celebrate this.
• We're always learning. We all have something to offer and more to learn.
• We're always improving. Striving to give our best and to have more impact.
• We push for change. We will challenge society to be fully inclusive.
• We find the joy in everyday life. We have the freedom to be ourselves and enjoy what we do.

We are not licensed to sponsor employees for visas; therefore, we are unable to offer sponsorship for this role. You need to have, or be able to obtain, the right to work in the UK in order to take up this position.

All staff working for, or on behalf of Minstead Trust, understand their responsibilities in relation to safeguarding adults at risk and know who to escalated concerns to within Minstead Trust.

Due to the nature of this employment sector your application is subject to a successful Disclosure and Barring Service check (DBS).

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.