Admin Officer

Admin Officer About the Role:

On behalf of our client, MPA Recruitment is seeking to appoint an Admin Officer based in Belfast.

This is an excellent opportunity for an experienced administrator to join a busy public sector environment. The successful candidate will play a key role in supporting service delivery through effective communication, accurate data management, and coordination with internal teams and external stakeholders.

You will be responsible for a range of administrative duties, ensuring that customer enquiries are handled efficiently and that operational processes run smoothly.

Key Responsibilities:

• Customer Service & Communication
  • Respond to internal and external stakeholders via telephone in a professional manner.
  • Handle enquiries from tenants, operatives, and service users.
  • Manage and respond to customer queries via email.
• Administrative Support
  • Perform accurate and timely data entry across internal systems.
  • Maintain and update records, ensuring information is current and accessible.
  • Support general office administrative functions as required.
• Coordination & Liaison
  • Liaise with internal teams, contractors, and external stakeholders.
  • Ensure issues are resolved efficiently and escalated where necessary.
  • Support service delivery through effective communication and follow-up.
• Systems & Reporting
  • Use a range of IT systems to manage and retrieve customer information.
  • Monitor service activity and support performance reporting.
  • Ensure compliance with internal processes and data management standards.

What We're Looking For:

• Essential Criteria
  • 5 GCSEs (or equivalent) including English and Maths
  • At least 1 year of experience in an administrative role
  • Proficiency in Microsoft Office (Word and Excel) at an intermediate level
  • Strong communication skills and attention to detail
• Other Requirements
  • Ability to manage workload and prioritise tasks effectively
  • Good organisational skills and accuracy in data handling
  • Ability to work independently and as part of a team

Additional Information:

• A Basic Access NI Check is Required at a cost of £16.

What we can offer you:

• Weekly pay
• Holiday pay
• 24/7 support from our dedicated recruitment consultants
• Access to a wide range of public sector roles

MPA Recruitment is an equal opportunities employer.