Admin Assistant - 15 hours

Admin Assistant - 15 hours

Closing date: 13 May 2026

We are looking for an experienced Admin Assistant to support clients through their episode of care in our units in Northampton and Milton Keynes. The role involves completing all administrative and client support tasks within the unit.

The position is part time, 15 hours per week. Working hours are Monday, alternate Thursday, and alternate Friday (see shift pattern below).

Main duties

• Answer and direct telephone queries, liaising with internal and external colleagues as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client's episode of care.
• Monitor, edit and amend appointment list using the BPAS booking system, informing clients of any changes.
• Assist in monitoring, controlling and ordering stock, sorting and distributing incoming mail and preparing and dispatching statistical information and reports.

Additional requirements

• Experience dealing face to face with clients who may be angry or upset in a care environment.
• Knowledge of clerical procedures including documentation checking, telephone and reception duties.
• Good attention to detail, supportive towards colleagues and clients, and an effective team player.

Experience

• Administration experience in an office environment, general office duties, and clerical procedures.
• Telephone and reception procedures.
• Experience with patients who may be angry or upset in a care environment.
• Healthcare administration experience.

Qualifications

• English and Maths qualification: GCSE A to C, Functional Skills Level 2, GCSE 4 , or NVQ Level 2.
• Competent in Microsoft Office (Word, Excel, Outlook, Teams).

Shift pattern

15 hours per week - Monday 09:30-17:30 (Northampton), Thursday 09:00-17:00 (alternate weeks, Milton Keynes), Friday 09:00-17:00 (alternate weeks, Milton Keynes).

Salary

£24,484 - £27,583 per annum pro rata (£13.08-£14.73 per hour), depending on skills and experience.

Location

One unit will be your base unit; mileage to the second unit will be reimbursed at a rate set by the BPAS expenses policy.

Benefits

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership and other lifestyle benefits
• Family friendly policies to support work life balance

Values & Eligibility

All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Visa sponsorship is not offered.

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services. Recruitment follows safer recruitment principles and includes appropriate pre employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.