Admin & Customer Service Apprentice

Admin & Customer Service Apprentice

Are you looking to start your career in business administration and customer service? Head-On Electrical is seeking a motivated and enthusiastic Admin & Customer Service Apprentice to join their team.

This is an excellent opportunity to gain valuable workplace experience within a successful electrical contracting business while working towards a recognised qualification. You'll become an important part of their office team, supporting day-to-day operations, assisting customers, and helping to coordinate electrical works across a variety of projects.

Key Responsibilities

• General office administration, including filing, scanning, and document management
• Maintaining accurate records using Google Sheets, Microsoft Office, and Sage Accounts software
• Assisting with purchase orders and processing paperwork
• Managing electronic and paper filing systems
• Answering incoming telephone calls and directing enquiries appropriately
• Responding to customer emails and general enquiries
• Scheduling appointments and confirming bookingsProviding customers with updates on appointments and ongoing works
• Handling customer queries professionally and efficiently
• Uploading and managing electrical certification and compliance documentation
• Maintaining records in line with company procedures
• Assisting with audits and client information requests
• Updating engineers' diaries and job management systems
• Liaising with engineers, supervisors, clients, and suppliers
• Supporting the maintenance of accreditation and compliance records
• Working closely with colleagues to ensure efficient day-to-day operations

Skills & Knowledge

• GCSE Grade 4/C or above (or equivalent) in English and Maths
• Excellent written and verbal communication skills
• Friendly and professional telephone manner
• Strong organisational skills and attention to detail
• Ability to prioritise tasks and manage a varied workload
• Good IT skills, including Microsoft Word, Excel, and Outlook
• Reliable, punctual, and professional approach to work
• Positive attitude and willingness to learn new skills

Key Info

Employer: Head-On Electrical Ltd

Location: Hull, HU3

Wage: £8.00 per hour

Job Type: Apprenticeship

Job Category: Business Administrator / Customer Service

About the Employer

At Head-On Electrical, they are committed to supporting the development of their apprentices and providing a positive working environment where you can build a successful career.

Benefits include:

• Full apprenticeship training and support
• Opportunity to gain a recognised qualification
• Career progression opportunities within a growing business
• On-the-job training and mentoring
• Exposure to a wide range of business administration and customer service activities
• Friendly, supportive, and professional team environment

If you're looking for an opportunity to gain valuable skills, earn while you learn, and build a long-term career, we'd love to hear from you.