Accounts Receivable & Collection Specialist

Accounts Receivable & Collection Specialist

Europe

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video .

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's, and more. Read stories from happy customers and what 1,200+ people say on G2 .

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest-growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google, and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role

We are seeking a highly skilled and motivated accounts receivable and collection specialist to join our finance team. In this role you would work in a small team to ensure timely payment from enterprise customers and be the back up for full cycle AR duties (billing to cash application). The ideal candidate has a background in global SaaS billing and collections and is able to communicate effectively with internal and external stakeholders.

What you'll be doing:

• Monitor accounts receivable aging meticulously and collaborate strategically with key internal stakeholders to align on approaches that effectively reduce outstanding balances and minimize bad debt exposure.
• Conduct regular and thorough reconciliation of customer accounts, ensuring all transactions are accurately recorded and accounted for in accordance with order forms and contractual terms.
• Work with enterprise customers to proactively address payment discrepancies, and collaborate with internal teams to achieve swift resolution.
• Ensure dunnings contacts are accurate and updated as required.
• Serve as the backup for daily cash application and bank reconciliations.
• Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience.
• Assist with audit PBC's and month end duties as required.

We'd love to hear from you if you have

• 2+ years of hands-on experience in Accounts Receivable and/or Billing.
• Proficiency with ERP systems such as NetSuite, or equivalent platforms.
• Understanding of Order to Cash transaction lifecycle.
• Moderate Excel skills with the ability to build and analyze reports.
• Customer service orientation and strong communication skills.

We'd be particularly excited if you have

• Experience with Salesforce
• Experience with Stripe
• Experience with customer portals (Ariba, Coupa)
• Understanding of VAT & Sales Tax
• SaaS industry experience

Location: Czech Republic Remote or Estonia Remote

• Private Medical Insurance (London)
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Regular socials and company retreats + free office snacks and regular tasty lunches! (London)
• Pension contribution/salary sacrifice. (London)
• A brand new computer + monitor and an additional home office set-up budget.
• A huge opportunity for career growth as you'll help shape a market-defining product.

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