Accounting Software Support Consultant - Hybrid

Accounting Systems Support Consultant - Pegasus Opera
Location: NW London - Hybrid working

We're looking for a customer-focused Accounting Systems Support Consultant to join the Applications Support team. You'll be the go-to expert for implementing, supporting, and maintaining Pegasus Opera Accounting Solutions - from installation and configuration to training, troubleshooting, and advising clients on best practices.

What you'll do:

• Provide expert 1st-3rd line support for Pegasus Opera software.
• Install, configure, update, and optimise client systems.
• Deliver training (remote/on-site) and produce clear user documentation.
• Log and resolve support calls within SLA targets.
• Manage knowledge base, test products, and liaise with clients and partners.
• Assist with data conversions and develop reports.

What you'll bring:

• Strong knowledge of accounting principles.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Customer-first mindset and adaptability under pressure.

Desirable extras:

• Familiarity with cloud, SQL, and Windows applications.
• Strong Excel/Power BI skills.
• ERP/accounting software experience.
• Presentation and project management skills.

Why join us?
You'll receive full accreditation training, gain hands-on experience across projects, and work closely with clients from technical teams to senior management. If you love problem-solving, learning new systems, and delivering exceptional service, we'd love to hear from you.