Account Manager Operations London

We're

are a next-generation payments business focused on powering recurring commerce.

Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy.

We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers.

We're scaling as a business, so if you thrive in an environment that's constantly evolving, where purpose-driven culture is seen as an enabler toachieve the extraordinary andwhere our unique differences are celebrated, wecould be the place for you!

Your Mission

The Operations team at is responsible for solution design, integration, onboarding, and the ongoing management of our key customers. As an Account Manager, you'll play a crucial role in driving customer advocacy, revenue growth, and product adoption. You'll join a tight-knit team at the heart of the business and partner cross-functionally to deliver outstanding service and commercial impact.

We're looking for someone who is commercially sharp, driven, and thrives in a fast-paced, high-growth fintech environment. You'll own a commercial target, be proven at upselling and cross-selling, and have the drive to ramp merchants quickly and successfully.

Key Responsibilities Customer Relationship Management

• Develop and nurture strong, lasting relationships with a portfolio of existing clients.
• Act as a trusted advisor and point of escalation for critical client issues and negotiations.
• Collaborate closely with internal teams (Integrations, Product, Commercial, Finance) and third-party providers (banking and card-acquiring partners) to resolve client need.

Account Growth & Commercial Ownership

• Own and exceed revenue and retention targets for your merchant portfolio.
• Identify and execute upsell and cross-sell opportunities across payments products and services.
• Drive adoption across 's product suite and accelerate merchant ramp-up.

Account Planning & Forecasting

• Prepare and lead Quarterly Business Reviews (QBRs) with customers and maintain account plans.
• Monitor account health and performance, providing accurate revenue forecasting and identifying risks.

Payments Expertise

• Become a product expert across 's payments and integration solutions.
• Provide guidance, training, and insight to clients, sharing best practices and driving engagement.

Data & Analytics

• Use data tools (Excel, BI platforms such as Looker & Metabase) to analyse merchant performance and uncover trends.
• Produce and maintain weekly/monthly/quarterly reports to guide account strategy.

Internal Leadership & Knowledge Sharing

• Support and coach less experienced team members.
• Contribute to internal product feedback loops, process improvements, and go-to-market strategy.

What you'll bring

• 2+ years of experience managing SME or mid-market accounts in eCommerce or Payments.
• Proven track record of high performance, owning and exceeding commercial targets.
• Demonstrated success in upselling, cross-selling, and increasing product adoption.
• Strong commercial acumen with understanding of pricing, margin, and deal structure.
  
• Highly organised, with a focus on execution and managing complex integrations.
• Skilled at engaging and influencing stakeholders at all levels, internally and externally.
• Deep analytical skills with fluency in Excel and data-driven account planning.
• Excellent communicator and confident presenter across technical and commercial audiences.
• Curious, driven, and solutions-focused with a strong work ethic and flexible mindset.
• Thrive in a fast-paced, dynamic environment with constant change and opportunity.

Behaviours

• Results-driven and commercially minded.
• Proactive and adaptable - willing to go the extra mile to get things done.
• Collaborative and team-oriented, with a passion for solving problems.
• Detail-oriented with strong reporting discipline.
• Passionate about fintech, payments, and scaling high-impact technology solutions.
• Confident and effective communicator who will contribute positively to our company culture.