Account Manager B2B SaaS

Thanks for stopping by and learning more about this role at Sitemate! ️

We'd love to hear from you.

Brief overview of this role:

We are looking for an Account Manager to join our team in London, focusing on our smaller customers. This will enable us to mitigate hidden risks and explore opportunities within our current client base.

This role would be ideal if you have:

• Experience as an Account Manager or Customer Success Manager (with a revenue target), primarily handling commercial tasks such as expansion, renewals, cross-sells, and up-sells.
• Experience in driving the Account Management function and establishing workflows for collaboration between CSMs and AMs.
• Ability to work closely with the Director of GTM and colleagues across Customer Success & Sales within our 'SMB Pod', gaining a broad understanding of the SaaS delivery model. You will be exposed to Sitemate's founders and cross-functional teams.

Employment:

• Full-time
• Based in London, United Kingdom

OTE Remuneration (including pension):

GBP £78,000

• Base Salary (including pension): GBP £54,600
• Commission (including pension): GBP £23,400

Why consider joining Sitemate?

• Learn about our team at our recent offsites: 2022, 2023, and 2024.
• Read what people say about working at Sitemate: Working at Sitemate.
• Listen to our podcasts featuring CEO Hartley Pike, CMO Lance Hodgson, and CTO Tim Bray discussing company growth, culture, and product development.
• We promote diversity and inclusivity, with 55% from underrepresented ethnic backgrounds, 43% female, and team members aged 22-51 from around the world.
• Our London office offers excellent facilities and a vibrant team environment.
• Remuneration is performance-based, with proactive salary increases and benefits like a home office setup, career development plans, equity options, and more.
• Sitemate has grown significantly since 2018, with a strong product and customer engagement, backed by leading investors.

Work environment at Sitemate:

• Transparent communication through monthly Allhands meetings.
• Efficient systems that save time and streamline work.
• Close collaboration across departments with high autonomy and outcome-focused work.
• Minimized meetings, with asynchronous daily check-ins and encouraged spontaneous 1:1s.

About Sitemate:

• We develop software for the built world, addressing industry challenges with innovative digital solutions.
• Our first product, Dashpivot, helps industrial companies streamline processes and automate tasks in the field.

Daily responsibilities:

• Collaborate with Customer Success to increase engagement.
• Build relationships with clients, conduct reviews, and explore new opportunities.
• Focus on expanding account value through up-sells, cross-sells, and new features.

Challenges:

• Managing client pushback and engagement.
• Helping clients realize product value without traditional sales tactics.
• Identifying opportunities within complex client needs.
• Adapting to a fast-paced environment with high expectations.

Note:

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• We cannot sponsor visas in the UK currently.