Account Manager

Most of our clients have been with us for years. They stay because someone here knows their business, answers the phone, and tells them the truth about what a change will cost and when it will land. That person is the account manager.

You will look after a portfolio of accounts across web, software, SEO and paid search. You are the one who turns a client's request into a brief the designers and developers can build from, and the one who tells the client what was built and why.

What you will be doing

• Run regular reviews with each client and keep a written record of what was agreed.
• Write briefs, scope changes and quotes with the project manager and the technical lead.
• Spot the work a client needs before they ask for it, and raise it with them plainly.
• Chase the things that drift: sign-offs, content, invoices, renewals.
• Keep the client portal current so the client never has to ask where a project stands.

What you will need

• At least five years of commercial work in this field that you can show us. We promise clients that everyone on their project has that, so it is not negotiable.
• Experience of agency account work where the client relationship, not the campaign, was yours.
• Enough technical understanding to know when a developer's estimate is reasonable.
• Plain written English. You will write a lot, and clients read it.
• The habit of keeping promises, including the small ones.

Useful, not required

• Experience in the motor trade, professional services or e-commerce, where most of our clients are.
• HubSpot or another CRM in daily use.