Account Manager

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Job Purpose

Provide a high standard of customer service support and fleet management consultation to a range of clients. Support front line functions, including dealing with clients and drivers, prospect visits, presentations, and meetings. Work closely with colleagues and the Client Services Manager to achieve team goals.

Tasks & Responsibilities

• Build long term proactive relationships with customers, including:
  • Building customer trust and confidence
  • Increasing customer survey ratings
  • Maximising profit opportunities
  • Upselling additional services (fuel, insurance, etc.)
  • Improving renewal rates and growing fleets where possible
• Conduct regular client meetings, record detailed minutes, and follow up swiftly on action points.
• Maintain Ayvens' professional image and high standard of customer service.
• Provide proactive advice and consultation to customers and drivers.
• Retain clients through effective relationship management.
• Make car policy and cost saving recommendations to customers.
• Supply accurate quotations with maximum efficiency.
• Manage orders and enquiries efficiently.
• Prepare customer reporting using Ayvens' standard/harmonised reports and templates.
• Respond professionally to customer queries.
• Process administration tasks and other driver related duties.
• Manage fluctuating workloads and assist with new business implementations.
• Deal with LP Group requests.
• Collaborate with the Finance Department on credit approvals, invoice queries and debtor management.
• Identify growth opportunities with existing clients.
• Ensure adherence to processes and procedures outlined in training or subsequent communications.
• Contribute to the success of the Account Management Team by:
  • Maintaining a positive approach and attitude to all aspects of work
  • Sharing best practices and supporting colleagues
  • Collaborating across departments to achieve objectives
  • Meeting individual and team targets
  • Attending and contributing to team and department meetings
  • Participating in department or change projects

Knowledge, Skills & Experience

• Motor/fleet industry experience essential.
• High attention to detail.
• Creative thinker capable of identifying and implementing improvements.
• Computer literate with excellent knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to see issues through to completion and meet deadlines.
• Capacity to think, act and make decisions under pressure.
• Clear organisation and prioritisation of daily tasks while ensuring teamwork.
• Appropriate follow up on client deliverables.
• Team player willing to work with others across the business.
• Customer driven, able to build relationships with individuals at all levels and approachable and willing to get involved.
• Professional approach, high standards, and a commitment to continuous improvement of processes and procedures.

To Apply

Please send a CV and a detailed cover letter outlining relevant skills and experience to . This role will be advertised internally and externally.