Account Manager - Sports Tech with a Relocation to sofia

Workster is partnering with a fast-growing B2B SaaS provider transforming the online sports and gaming space. Their next-generation sportsbook platform, premium data feeds, and customer-first culture are redefining how operators engage players worldwide. To strengthen client success, we're hiring an experienced Account Manager willing to relocate to the company's headquarters in Sofia, Bulgaria.

Your Role

• Act as the primary point of contact for an assigned portfolio of European sportsbook clients
• Build, nurture, and grow long-term relationships, ensuring high satisfaction and retention
• Coordinate timely delivery of new features, data feeds, and integrations aligned with client needs
• Proactively address inquiries, troubleshoot issues, and escalate internally when needed
• Spot up-sell / cross-sell opportunities and collaborate with Sales to expand account revenue
• Drive adoption of new functionalities and support partners in optimising performance KPIs
• Provide clear, regular status updates and maintain account documentation (Jira / Confluence)
• Liaise with Product, Tech, and Operations to champion client feedback and enhance CX
• Travel occasionally for business reviews, partner events, and industry conferences

Your Qualifications

• 3+ years' experience in Account Management or similar client-facing B2B role
• Passion for sports and good grasp of the betting / iGaming ecosystem
• Excellent communication, negotiation, and presentation skills with stakeholders at all levels
• Fluent English and Portuguese (spoken & written)
• EU passport / ID and readiness to relocate to Sofia (on-site presence required)

Nice to Have

• Hands-on use of Jira, Confluence, or comparable project tools
• Technical mindset and ability to translate product capabilities into business value
• Previous experience with sportsbook, odds or data feed solutions

The Offer

• Relocation package covering logistics to Bulgaria
• Multicultural, open-minded workplace where your ideas matter
• Modern Sofia HQ with breakout zones (table tennis, PlayStation, etc.)
• Food vouchers (180 BGN), sports card, and comprehensive private health insurance
• 21 days paid leave, flexible hours, and work-life perks (on-site massage, barber, breakfast)
• Celebration bonuses (wedding / new baby) and regular team-building events
• Ongoing professional training and clear career-growth pathways