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Account Management Team Leader

Posted 2 days 2 hours ago by Universal Business Team

£45,000 - £60,000 Annual
Permanent
Full Time
Other
Norfolk, Norwich, United Kingdom, NR1 2PN
Job Description

Account Management Team Leader
£45,000 - £60,000 + Bonus + GBS
Full-time Office-based (Hybrid available after onboarding)
Hours: 7:30am - 4:30pm

A long-established, third-generation manufacturing business is entering a major growth cycle and is looking for a high-impact Account Management Team Leader to elevate performance, drive sales tempo, and unlock further growth across a high-value contractor base. Reporting directly to the Head of Sales, this role will be instrumental in supporting the journey of growth.

The Opportunity

You'll take ownership of a fast-paced account management function, leading two experienced Account Managers while also managing your own portfolio of contractor accounts. You'll set the daily rhythm on the sales floor - balancing personal delivery with driving team performance - ensuring consistent conversion, proactive follow-up, and structured pipeline management.

Our contractor base is varied - some buy monthly, others once or twice a year - and your leadership will provide the structure and commercial drive to maximise repeat revenue and unlock new growth opportunities.

Key Responsibilities
  • Lead, coach, and performance-manage two Account Managers, driving daily activity levels and conversion.
  • Maintain high call rates personally and across the team - setting pace and expectation.
  • Manage your own bank of accounts, delivering strong contact strategy, follow-up, and revenue outcomes.
  • Drive account growth through disciplined outreach, structured follow-up, and proactive pipeline management.
  • Run and own the performance dashboard - tracking KPIs, enquiry levels, targets, and follow-through.
  • Hold the team to account via regular 1:1s, performance reviews, and activity-quality monitoring.
  • Ensure tight pipeline visibility, forecasting accuracy, and strong responsiveness to inbound opportunities.
  • Provide insight-led reporting to the Head of Sales and contribute to continuous performance improvement.
About You

You bring a sales-first mindset and naturally step into a leadership rhythm. You're energised by activity, thrive in a performance-led environment, and know how to turn warm contractor relationships into repeat revenue.

We're looking for someone who is:

  • High energy, proactive, and confident setting the pace for the team
  • Comfortable maintaining high call volumes and driving disciplined follow-up
  • A proven closer with strong conversion outcomes
  • Commercially sharp with strong instinct for buying behaviours
  • Structured, organised, and committed to keeping the pipeline tight
  • Strong at holding people accountable and driving consistent performance
  • Resilient, competitive, and growth-focused
  • Humble, hungry, smart - and motivated by scaling something meaningful
What's on Offer
  • £45,000-£60,000 base salary + bonus + GBS
  • A warm, established contractor base with strong recurring potential
  • Hybrid working available after onboarding
  • Opportunity to play a pivotal role in a scaling commercial operation
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