Account Director

Account Director - Healthcare

Location: London (Hospital-based account)

Lead the future of healthcare environments. Deliver excellence where it matters most.

We are looking for an exceptional Account Director with a strong healthcare background to lead a high-profile hospital account. This is a pivotal leadership role where you will shape strategy, drive operational excellence, and build trusted partnerships that directly impact patient environments and outcomes.

If you have a deep understanding of the healthcare sector, thrive in complex, regulated environments, and know how to lead high-performing teams-this is your opportunity to make a real difference.

The Role

As Account Director, you will act as the strategic lead and senior partner for our healthcare client, ensuring service delivery is safe, compliant, and exceptional.

• Own and deliver the long-term strategic plan for a major healthcare account
• Build and maintain senior stakeholder relationships across hospital leadership teams
• Drive service excellence and continuous improvement across facilities management services
• Identify and deliver growth opportunities within the healthcare account
• Lead and inspire multi-disciplinary operational teams
• Take full ownership of P&L performance, balancing quality care and commercial outcomes
• Ensure full compliance with healthcare regulations, HSE standards, and SLAs
• Use insight, data, and analytics to inform decision-making and improve performance

Why This Role Matters

In healthcare, the environment is critical. You will be responsible for ensuring hospitals run safely, efficiently, and to the highest standards-supporting clinicians, staff, patients, and visitors every day.

What We're Looking For

• Proven experience in a senior Account Director or FM leadership role within healthcare (hospital/NHS or private sector)
• Strong understanding of healthcare regulations, compliance, and patient-critical environments
• Demonstrated success in leading large, complex teams and multi-service operations
• Commercially astute with experience in P&L ownership and driving account growth
• Excellent stakeholder management skills, able to influence at executive and board level
• Strong commitment to health & safety leadership, with knowledge of UK regulations (NEBOSH/IOSH desirable)