Account Director

W e a r e s e e k i n g a n e x p e r i e n c e d a n d c o m m e r c i a l l y d r i v e n A c c o u n t D i r e c t o r t o j o i n o u r l e a d e r s h i p t e a m . T h i s r o l e w i l l b e r e s p o n s i b l e f o r o v e r s e e i n g a t e a m o f t w o A c c o u n t M a n a g e r s , n u r t u r i n g k e y c l i e n t r e l a t i o n s h i p s , a n d e n s u r i n g d e l i v e r y o f e x c e p t i o n a l s e r v i c e t h a t d r i v e s l o n g - t e r m c l i e n t r e t e n t i o n a n d g r o w t h . T h e A c c o u n t D i r e c t o r w i l l p l a y a p i v o t a l r o l e i n d e v e l o p i n g a c c o u n t s t r a t e g i e s , i d e n t i f y i n g u p s e l l a n d c r o s s - s e l l o p p o r t u n i t i e s , a n d a l i g n i n g c l i e n t n e e d s w i t h L o l l y ' s i n n o v a t i v e t e c h n o l o g y s o l u t i o n s . T h e s u c c e s s f u l c a n d i d a t e w i l l c o m b i n e s t r o n g l e a d e r s h i p w i t h d e e p s e c t o r k n o w l e d g e , e n s u r i n g o u r c l i e n t s s e e L o l l y a s a t r u s t e d p a r t n e r i n t h e i r d i g i t a l t r a n s f o r m a t i o n j o u r n e y .

Responsibilities

• Lead, mentor, and manage a team of Account Managers to deliver client success and revenue growth.
• Develop and oversee strategic account plans to ensure long-term client satisfaction and retention.
• Act as the senior point of contact for key clients, building trusted partnerships with senior stakeholders.
• Identify and pursue opportunities to grow revenue within existing accounts through upselling and cross-selling solutions.
• Collaborate closely with product, marketing, and operations teams to deliver a seamless client experience.
• Provide insights on client needs, market developments, and competitor activity to inform company strategy.
• Monitor account performance, pipeline, and KPIs
• Represent the company at senior-level client meetings, industry events, and conferences.

About You

• Strategic and client-focused, with a proven ability to grow and retain accounts.
• An inspirational leader, skilled at coaching and developing high-performing teams.
• Highly commercial, with strong negotiation and stakeholder management skills.
• A confident communicator with the ability to build credibility.
• Organised and solutions-driven, balancing client needs with company objectives.
• Comfortable working in fast-paced, dynamic environments.

Key Skills & Requirements

• 5+ years' experience in account management or client services, ideally within the EPoS, hospitality tech, or SaaS industries.
• Demonstrable experience of leading teams and managing key client portfolios.
• Strong track record of delivering account growth and client satisfaction.
• Understanding of both EPoS hardware and SaaS ecosystems.
• Excellent presentation and communication skills, with board-level exposure.
• Ability to analyse client performance data and translate insights into strategic action.
• CRM proficiency to track account activity, pipeline, and client engagement.
• Experience negotiating commercial agreements and delivering value to both client and company.