Account Director

Salary: Up to £58,000 (excluding profit share and bonus)

Hours: 4-day (34-hour) week with flexible working

Holiday: 26 days' holiday (pro rata), plus Bank Holidays

About the role

We started with a vision, and we've stayed true to our four key principles: Open. Driven. Real. Connected. We take a genuinely flexible, people-first approach to our work and company culture - includingemployee ownershipand ourpermanent 4-day working week. We're now looking for a strategic, client-focused Account Director with proven leadership in medical education and communications to join our team on a hybrid basis in the UK.

Reporting to a Group Account Director, you'll oversee cross-functional teams and play a central role in shaping impactful medical communications programmes within a successful, independent agency.

Day to day, you'll be the senior point of contact for clients, guiding project teams, and ensuring delivery of high-quality outputs across accounts. You'll drive strategic planning, oversee budgets and resourcing, nurture long-term client partnerships, and identify opportunities for business growth. This is a senior leadership role that combines client consultancy, business development, and team mentorship with hands-on oversight of delivery.

To help you decide whether to apply, here's what we're looking for in our next Account Director:

• Significant experience (typically 6+ years) in medical communications or healthcare education, with a strong background in client services.
• Proven ability to lead complex accounts and deliver a wide range of medical education projects, such as events, publications, training programmes, and digital initiatives.
• Confidence in providing strategic client consultancy and overseeing multi-project account delivery.
• Leadership skills to inspire teams, mentor colleagues, and maintain a positive, solutions-focused working environment.
• Strong commercial acumen - able to oversee budgets, manage account health, and identify business growth opportunities.
• Deep understanding of pharmaceutical compliance frameworks and client-facing platforms.

More about the work:

• Shaping our approach to delivering outstanding customer experiences
• End-to-end account and client partnership leadership
• Strategic consulting and long-term account growth
• Live, hybrid, and digital medical education programme oversight
• Collaboration with creative, editorial, writing, and programme development teams
• Business development, pitches, and proposals
• Employee assistance programme
• Enhanced family leave
• Season ticket loan
• Cycle-to-work and electric car schemes
• Employee ownership
• Option to purchase additional holiday

Hiring process

• Submit your CV, and a brief covering letter
• 20-minute screening conversation with our recruitment manager
• Test, completed in your own time to a mutually agreed deadline
• Interview (50 minutes) with the hiring team
• If needed: Second interview (30 minutes) with members of the Client Services and Medical Writing & Programme Development Teams.