Account / Procurement Administrator

Account & Procurement Coordinator - Windows & Doors

Location: Office-Based

Salary

Competitive Salary (DOE) + Benefits

Company Overview

Our client is a well-established supplier within the fenestration industry, specialising in high-quality uPVC and aluminium windows and doors for commercial, trade, and local authority customers.

Due to continued growth, they are seeking an Account & Procurement Coordinator to support a key local authority account while assisting across procurement, order processing, customer service, and general administration.

Role Overview

This is a varied office-based position combining:

• Account management support
• Procurement coordination
• Order processing
• Customer service and administration

You will act as a key point of contact for a local authority client, ensuring smooth day-to-day operations from order placement through to delivery and completion.

This role suits someone highly organised with strong administrative skills, ideally with experience in the windows and doors, construction, or fenestration sector.

Key Responsibilities

• Manage and support a key local authority customer account
• Process customer orders accurately and efficiently
• Input and maintain data across internal systems and databases
• Liaise with suppliers regarding pricing, availability, and delivery schedules
• Support procurement and purchasing activities
• Coordinate delivery schedules and provide order progress updates to customers
• Handle customer enquiries via phone and email professionally
• Maintain accurate documentation and records
• Support internal teams including sales, operations, and logistics
• Monitor stock levels and assist with supplier coordination where requiredResolve customer queries and escalate issues when necessary
• Maintain strong relationships with customers and suppliers

Requirements

• Previous experience in administration, account coordination, procurement, or customer service
• Experience within fenestration, windows & doors, glazing, or construction is highly advantageous
• Strong organisational skills with excellent attention to detail
• Strong communication and customer service skills
• Confident handling order processing and large data volumes
• Proficient IT skills (Microsoft Office and CRM/order processing systems)
• Able to work independently and as part of a team
• Professional, proactive, and reliable approach

Desirable Experience

• Experience working with local authority or social housing contracts
• Knowledge of uPVC and aluminium window and door products
• Experience using procurement or order processing systems in construction/manufacturing environments

Package

• Competitive salary (depending on experience)
• Pension scheme
• On-site parking
• Career development opportunities
• Stable and growing business within the fenestration industry