Accommodation Solutions Officer

Overview

Job Title: Accommodation Solutions Officer

Ref: K&c

Pay rate: £20.86 per hour PAYE

Role length: Anticipated 3 months

The role is to help individuals and families move from temporary accommodation into longer-term housing solutions, including private rented, social, and intermediate housing. You will support the development and delivery of effective housing services, provide tailored housing advice, and monitor occupancy to ensure compliance with tenancy conditions. You will also assist with suitability of accommodation reviews and related enforcement activity, legal challenges, tenancy audits and enforcement cases.

Key responsibilities

• Provide housing advice and support to residents in temporary accommodation
• Assess accommodation suitability and facilitate appropriate placements
• Monitor move-on activity and support clients in exploring housing options
• Liaise with internal teams, landlords, and external partners to resolve tenancy issues
• Conduct tenancy checks, investigate misuse or abandonment, and take enforcement action where needed
• Respond to enquiries, complaints, and legal matters (e.g. judicial reviews, ombudsman cases)
• Support budget efficiency by promoting timely move-on from emergency accommodation
• Maintain accurate records, contribute to policy development, and uphold information governance standards

What the client is looking for

• Grade C or above in GCSE Maths and English or equivalent qualifications
• An understanding of the government's agenda on homelessness and welfare reform
• Comprehensive knowledge and understanding of housing needs issues, legislation, and case law, including lettings, and the housing register
• Experience of delivering front line services to homeless households
• Good verbal and written communication skills
• Ability to assess and communicate service issues and problems and identify and cost appropriate responses and solutions
• Able to deal with emergency situations calmly and assertively
• Analysis and reporting skills
• Proficient IT skills

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis-early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.