Accommodation Assistant Manager

Job Title: Accommodation Assistant Manager

Reports to: Accommodation Manager/Manager on Duty

At the Riverside Park Hotel, we know that unforgettable stays are created by the people behind the scenes. From spotless rooms to thoughtful finishing touches, it's the care, pride, and teamwork of our accommodation team that truly sets us apart.

We're looking for an Accommodation Assistant Manager who brings warmth, organisation, and positive energy to everything they do. Someone who leads with heart, supports their team every day, and helps create an environment where both guests and the team feel looked after. This is a hands on leadership role where no two days are the same and where your impact is seen, felt, and appreciated.

As Accommodation Assistant Manager, you'll work closely with the Accommodation Manager to keep standards high, spirits lifted, and operations running smoothly. You'll be a visible leader within the department, supporting your team, championing quality, and ensuring every guest experience reflects our values.

Your key responsibilities will include:

• Ensuring guest bedrooms, public areas, and corridors are consistently presented to an exceptional standard
• Creating a positive, respectful, and inclusive atmosphere where your team feels motivated and supported
• Responding to guest requests and feedback with care, empathy, and attention to detail
• Overseeing VIP rooms and adding those thoughtful Riverside touches that make a real difference
• Maintaining high standards of hygiene by ensuring food and beverage items are cleared promptly and correctly
• Upholding, reviewing, and improving accommodation SOPs to ensure consistency across the department
• Supporting inductions, on the job coaching, and ongoing development for team members
• Managing linen, amenities, and cleaning supplies with a focus on sustainability and cost control
• Planning and leading deep clean schedules and monitoring their impact on standards and guest feedback
• Ensuring grooming, uniform, and name badge standards are met and worn with pride
• Maintaining full compliance with health & safety regulations and hotel policies
• Preparing fair and effective rosters, ensuring appropriate staffing levels and break compliance
• Managing lost property with care, accuracy, and professional communication
• Overseeing daily accommodation operations, prioritising tasks clearly and efficiently
• Working closely with Reception and other departments to ensure seamless guest service
• Representing the Accommodation Department at management meetings and contributing ideas
• Supporting recruitment, onboarding, and staffing needs in collaboration with HR
• Leading by example with visibility, energy, and professionalism
• Assisting with meeting room set ups and service when required
• Maintaining organisation and cleanliness within linen rooms, staff changing areas, and stores
• Participating in performance appraisals, job chats, and disciplinary processes where needed
• Encouraging the team to promote hotel facilities and recommend relevant services
• Promoting a safe, hazard free working environment for guests, colleagues, and yourself
• Attending all required health & safety training and ensuring team compliance
• Reporting incidents or hazards promptly and ensuring corrective action is taken
• Working a variety of shifts including weekends and public holidays
• Embracing teamwork, flexibility, and a "pitch in" attitude across the department

What Matters to Us Care

You treat guests and colleagues with kindness and understanding. You notice the small things, listen carefully, and act with genuine empathy to help people feel comfortable and valued.

Always Getting Better

You're curious and proactive, always looking for smarter ways of working and small improvements that make a big impact on standards and guest satisfaction.

Energy & Drive

You bring positivity, resilience, and professionalism to each shift. You manage busy days calmly and motivate your team through your attitude and approach.

Doing the Right Thing

You act with honesty and integrity, take ownership when challenges arise, and support your team by leading fairly and responsibly.