Accommodation Assistant Manager

Location: Whitecliff Bay Holiday Park and St Helens Coastal Resort, Isle of Wight

Salary: Dependent on Experience

What we need in a nutshell

We're looking for an Assistant Accommodation Manager to help lead and motivate the team that cleans, prepares and stocks our accommodation. It's a high profile, high energy role that will also see you support the Accommodation Manager and lead the department so you will need previous Supervisory or Management experience in a fast paced role.

Who are we?

We're a dynamic and growing company, shaking up the Great British holiday at our award winning UK resorts. Whitecliff Bay and St Helens are two parks located within 5 minutes distance from each other. Our guests enjoy a holiday like no other, in a stunning location, with lots of great activities to make their holiday memorable.

What you'll be doing

You'll be helping to lead, manage and develop our Accommodation team who prepare accommodation for guests so that it is sparkling and well equipped, ready for a great holiday. This includes:

• Assisting in recruiting, managing, and developing the Accommodation team
• Ensuring our guest accommodation is ready for arrivals to the highest of standards and helping Team Leaders to resolve guest issues in a way that makes everyone feel good
• Working together with the Accommodation Manager and other managers in the park to deliver an exceptional guest experience
• Ensuring maintenance works are carried out, cleaning and equipment stocks are sufficient and that the team have the tools, materials, and resources to do their jobs well
• Championing and implementing Health and Safety policies to ensure team and guest safety
• Deputising for the Accommodation Manager when necessary, taking on responsibility for the accommodation department when the Accommodation Manager is absent
• You may find yourself getting stuck in when needed, including changing beds and general cleaning of accommodation

One more thing holidays happen at holiday times, so you'll need to work your magic on bank holidays and weekends too.

Skills, experience, and qualities you'll need

We are looking for someone who is a great at managing and motivating a team and who can demonstrate the following:

• Good level of general education
• Experience of managing a team
• Experience in housekeeping or cleaning and a thorough understanding of the standards required
• The ability to manage performance issues and situations of conflict assertively and empathetically
• Good communication skills and able to adapt style to people at all levels
• Excellent problem solving skills
• A proactive mindset and able to make decisions under pressure
• A friendly and helpful attitude and a strong focus on customer service delivery

It's the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism and have worked in a similar role on a holiday park.

What we can offer you

This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:

• Bonus Scheme
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Our promise to you

Holiday Heroes come with all sorts of different super powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion, and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!