Access to Care Advisor - UPMC Aut Even Hospital, Kilkenny

Access to Care Advisor - UPMC Aut Even Hospital, Kilkenny

Location: Aut Even Hospital Job type: Permanent

Overview

The Access to Care Team provides end to end administration support to the hospital and its functions. The team manages all queries, telephone calls and correspondence for front of house, admissions, outpatient clinics and medical records.

Primary Duties and Responsibilities

• Reception - Deliver a patient centred experience and manage all contractor, visitor and patient pathways in accordance with policies and procedures.
• Distribute and track key registration processes for all internal stakeholders.
• Manage car park enquiries with UPMC facilities and senior management.
• Handle call volumes and forward voicemails to relevant internal colleagues ensuring timely follow up.
• Administer Healthlink, the health mail platform, responding to referrals and ensuring clinical vetting.
• Manage the outpatient clinic diary schedule and liaise with consultants.
• Assist with admissions - ensure all patients are checked in, verify details, collect insurance and revenue, process DNA and cancellations, produce end of day cash reporting, and liaise with theatre scheduling and medical records.
• Provide flexibility in roster and work in other hospital areas as required.
• Follow uniform policy and produce documentary evidence of training and experience.
• Participate in quality and safety initiatives, audits, and performance indicators.
• Cooperate with UPMC to promote health and safety, including fire safety education sessions.
• Maintain information governance and confidentiality of patient and staff records.

Qualifications & Experience

• Strong background in MS Office (Excel, PowerPoint, etc.)
• Ability to work to strict deadlines and prioritize under pressure.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build positive relationships.
• Excellent decision making and ownership of activities.
• High accuracy and attention to detail with excellent numerical and organisational skills.
• Strong analytical skills and ability to understand the impact of decisions.
• Ability to use own initiative and contribute effectively as part of a team.
• Results focused with proven problem solving skills.

Salary

€29,326.92 - €44,113.46 per annum (based on a 37.5 hour work week)

Equal Opportunity Statement

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

• Fully paid maternity and paternity leave for new parents.
• Competitive pension plan.
• Company funded death in service benefit x3.
• Critical illness cover up to age 66.
• Enhanced annual leave up to a maximum of 27 days and flexible working opportunities.
• Rewards for performance through the ACES programme.
• Opportunities for professional development and career advancement.