Access Administrator

Company Overview

United Infrastructure is a leading provider of solutions for the UK's critical infrastructure, delivering innovative and sustainable services across utility and social infrastructure. We partner with major clients to design, build, maintain and connect essential services that support communities and keep the country moving.

Equal Opportunities Statement

At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.

About the Role

We are looking for a highly organised and proactive Access and Outage Administrator to support the smooth delivery of operational works across multiple client sites. In this role, you will coordinate access arrangements, manage outage related administration, prepare job documentation and help ensure critical workflows are progressed accurately and on time. You will work closely with internal teams, field engineers and client representatives, acting as a key coordination point to keep projects moving efficiently.

Key Responsibilities

• Coordinate site access requests through email, telephone and client portal systems, ensuring approvals are secured within required timescales.
• Review and cross reference site information and supporting documentation to ensure access details are accurate, complete and up to date.
• Identify, elevate and help resolve discrepancies or missing information that may affect access or operational delivery.
• Monitor access queues across multiple workstreams, tracking progress and following actions through to completion.
• Raise internal purchase order requests in line with project and operational requirements.
• Update and maintain access trackers, ensuring requests are managed in line with agreed SLAs.
• Upload and maintain access related documentation on relevant systems and portals.
• Prepare and submit RAMS documentation in line with company and client compliance requirements.
• Support the wider operational team with job packs, status updates and general administrative coordination as required.

What We're Looking For

• Previous experience in an administrative, coordination or project support role, ideally within telecoms, utilities, infrastructure or a similar operational environment.
• Strong organisational skills with the ability to manage multiple tasks, deadlines and competing priorities.
• Confident communication skills, with the ability to liaise professionally with clients, internal teams and field based colleagues.
• Experience using portal systems, shared drives and document management tools.
• A high level of accuracy and attention to detail, particularly when handling data, documentation and compliance related information.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.

Personal Attributes

• Proactive, solutions focused and able to take ownership of tasks from start to finish.
• Professional, approachable and confident when working with a range of stakeholders.
• Able to work independently while also contributing positively to a wider team environment.
• Resilient and adaptable, with the ability to remain organised in a busy and changing operational setting.

Working Pattern & Location

• 40 hours per week, Monday to Friday, 8:00am to 5:00pm
• Location: Lingley Green Avenue, Great Sankey, Warrington, WA5

What We Offer

• Competitive salary and benefits package
• Bike to work scheme
• Company pension
• Life insurance
• Private medical insurance
• Wellness programmes
• The opportunity to develop your career within a growing and ambitious business