64568 (JS) - Accommodations Officer

About the Role

We are looking for a proactive and resident-focused Accommodation Officer to join our Housing Needs & Homelessness service. This is a key frontline role supporting individuals and families experiencing homelessness by securing and managing high-quality temporary accommodation (TA) and private rented sector (PRS) housing.

You will play a vital role in ensuring residents are placed in safe, suitable accommodation quickly, while working towards long-term housing solutions. The role combines housing allocation, property management, compliance, and resident support.

Key Responsibilities

• Source, allocate and manage temporary accommodation (TA) and private rented sector (PRS) housing
• Carry out property inspections (planned and reactive) to ensure compliance with safety and housing standards
• Manage landlord and agent relationships, including leases, contracts, and payments
• Support residents to sustain tenancies and move into long-term housing options
• Provide housing advice, guidance, and signposting to services
• Work collaboratively with internal teams and external partners to resolve housing issues
• Monitor and manage housing records, ensuring accurate data entry and compliance with GDPR
• Respond to complaints, enquiries, and housing-related issues in a timely and professional manner
• Contribute to reducing homelessness and the use of temporary accommodation

About You

We are looking for someone who is:

• Experienced in a customer-facing housing or homelessness service
• Knowledgeable about housing legislation, including the Homelessness Reduction Act 2017
• Skilled in managing complex cases and working with vulnerable individuals
• Confident in working with landlords, agents, and multiple stakeholders
• Organised, with the ability to manage a varied workload and meet deadlines
• A strong communicator with excellent interpersonal and problem-solving skills
• Proficient in IT systems and Microsoft Office

Essential Requirements

• Relevant qualification or equivalent experience in housing or related field
• GCSEs (or equivalent) including English and Maths
• Experience working in housing, homelessness, or property management
• Ability to work flexibly, including out-of-hours rota if required
• Full UK driving licence and access to a vehicle