3rd Line Support Engineer - Google Workspace

We're hiring an experienced End User Support Engineer with strong Level 3 Google Workspace expertise to support a fast-paced, collaborative environment.

This is a hybrid role (Tuesday-Thursday in Central London office), offering a competitive salary and excellent benefits.

Salary: £45,000-£50,000 + bonus + benefits (DOE)
Location: Central London (Hybrid - Tues-Thurs onsite)
Clearance: SC Cleared or willing to undergo clearance

The Role

You'll be the go-to expert for Google Workspace, providing L1-L3 support and ensuring a seamless digital experience for employees. The key focus is strong L3 Google Workspace administration and troubleshooting experience within a corporate environment.

Key Responsibilities

Google Workspace Support (Core Focus)

• Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.)

• Troubleshoot complex user, permission, integration, routing, and security issues

• Manage and optimise the Google Admin Console

• Configure compliance, security settings, SSO, and MDM integrations

• Monitor system health and implement corrective actions

End User & Device Support

• Support Mac (70%) and PC (30%) environments (OS & iOS included)

• Install, configure and maintain laptops, workstations, printers, and mobile devices

• Perform patching, system updates, and proactive endpoint maintenance

• Support AV conferencing equipment (Logitech & Yealink)

Incident & Service Management

• Log, categorise and resolve incidents via ticketing systems (Jira, JumpCloud, etc.)

• Escalate complex issues appropriately while maintaining ownership

• Ensure full documentation and high user satisfaction before closure

• Create and maintain knowledge base articles

Software & Access Management

• Manage user provisioning, permissions and group policies

• Oversee software deployment, upgrades, patching and licence compliance

• Support Slack (Salesforce Slack Admin), Airtable and related SaaS tools

Network & Connectivity

• Troubleshoot LAN, Wi-Fi, VPN and remote access issues

• Support remote workers with secure access setup

• Assist with cloud-based infrastructure (PaaS & IaaS environments)

Required Experience

• Proven L3 Google Workspace administration experience in a corporate environment

• Strong expertise in Google Admin Console, security and user management

• Google Workspace Administrator Certification (Associate Level)

• Salesforce Certified Slack Administrator

• Airtable Administrator Certification

• Strong Mac & PC support experience

• Experience with SSO, identity management and MDM solutions

• Knowledge of ITIL and ticketing systems

• Excellent troubleshooting and communication skills

Nice to Have

• Scripting experience (Google Apps Script, PowerShell or Python)

• M365 administration experience

*Rates depend on experience and client requirements