3rd Line Support Analyst

3rd Line Support Analyst

Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line Support Analyst to join their leading support team in Bristol.

The Role

As a 3rd Line Support Analyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the ability to make key technical decisions on your own accord. You will have excellent communication skills, both face to face and on the telephone.

The Responsibilities

• Design, develop and deploy technologies on Windows Platforms
• Offer solutions and workarounds to incidents/problems
• Work to SLA's and deadlines
• Review services and application delivery
• Prioritise and manage several tasks at a single time
• Establish a good working relationship with wider teams and customers alike
• Keep up to date with advancements in technology
• Identify Continual Improvement opportunities

The Requirements

• Active Directory experience: Group Policy, Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos
• DHCP
• Internet Information Services
• Microsoft Windows Server (2016, 2019 & 2022) - including server core
• Windows 10

Desirable

• PKI, N-cypher and Certificate Management
• Microsoft Endpoint Configuration Manager (MECM) for Windows patching and Application Deployments
• Windows Server Update Services
• Trellix ePO, ENS, Firewall, Application Control, DLP
• Scripting (PowerShell, VB, etc.)
• Print Services
• RSA
• Exposure to Virtualisation technologies
• Understanding of Networking - WAN/LAN + Firewalls + Routing

If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.