2nd Line Team Lead - Manchester - £45k

Second Line Team Leader
Location: Greater Manchester
Salary: £45,000 plus excellent benefits
Contract: Full time, Permanent

An exciting opportunity has arisen for a technically hands on Second Line Team Leader to take ownership of a large scale Intune estate supporting over 12,000 devices. This role would suit a highly skilled second line engineer ready to take the next step into leadership, or someone with prior experience leading a small team in a fast paced environment.

About the Role
You will lead and coordinate a second line support team of 7 to 9 engineers, providing expert guidance across endpoint management, hardware support and end user software troubleshooting. This is a key operational role responsible for ensuring effective delivery of second line processes and maintaining high standards of service across a complex and growing estate.

Key Responsibilities

• Own and lead all second line support processes across a 12,000 device environment
• Act as the technical lead on endpoint management, device compliance and Intune configuration
• Oversee and support hardware provisioning, troubleshooting and life cycle activity
• Resolve escalated incidents and drive resolution of complex software issues
• Manage team workload, performance and development, ensuring consistent high quality service
• Coordinate with third party suppliers and internal teams to maintain service levels
• Ensure all procedures, knowledge articles and asset records are accurate and up to date
• Deliver regular updates to stakeholders and identify service improvement opportunities

About You
You will have:

• Strong hands on experience with Microsoft Intune, end user device management and troubleshooting
• Solid knowledge of desktop and laptop hardware support within enterprise environments
• Proven background in second line support with exposure to large or complex estates
• Excellent problem solving and organisational skills
• Previous leadership experience or evidence of mentoring and coordinating small teams
• A clear understanding of service management principles and IT support best practice
• A full UK driving licence and willingness to travel locally when required

Experience managing or supporting a similar scale of devices and environments is highly desirable, as is a background in improving or implementing second line processes.

Why Apply
This is a vital operational role with real ownership and impact. You will shape how second line support is delivered across a high demand organisation, with the opportunity to lead a growing team and modernise tooling and processes.